Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Available by subscription
Available by subscription
See what factors influence ZUS Coffee performance in the Malaysia and how they change over time
See what factors influence ZUS Coffee performance in the Malaysia and how they change over time
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Discover your traffic workload during different times of the day
In Cafés & Restaurants
In Cafés & Restaurants
An analysis of ZUS Coffee' competitors in the Malaysia
An analysis of ZUS Coffee' competitors in the Malaysia
Top-5 brands that brand's customers also visit
In Cafés & Restaurants
·Jul – Sep 25
ZUS Coffee is in the top 9% of brands
Sample of brands in the same percentile
Cafés & Restaurants
Market performance shows brand's share of foot traffic, revealing its competitive strength and customer preference in the industry.
ZUS Coffee's market performance is at the 91st percentile, indicating a leading position in Malaysia's Cafe & Restaurants industry. This means ZUS Coffee outperforms most competitors in capturing customer traffic. Performance peers in the same percentile range include BananaBro, Mohd Chan Restaurant, Pizza Hut, and K Fry Urban Korean.
Customer satisfaction reflects brand perception and loyalty, directly impacting retention and revenue growth. High CSAT scores indicate a strong brand reputation.
ZUS Coffee's overall customer satisfaction (CSAT) is 80%, a slight decrease of 0.3 percentage points year-over-year. Kedah and Sarawak show the highest CSAT at 89%, with significant growth. This suggests generally positive customer experiences, with regional variations indicating areas for targeted improvement.
Average check reveals customer spending habits and pricing effectiveness, influencing revenue per transaction and overall profitability.
The overall average check for ZUS Coffee is not available. Malacca has the highest average check at 36.5 MYR. The average check has decreased from 24.14 MYR in June 2025 to 22.22 MYR in August 2025, indicating a potential shift in customer spending or product mix.
Outlet count indicates brand reach and market penetration, influencing accessibility and overall revenue potential across different regions.
ZUS Coffee has the highest number of outlets in Selangor (223), followed by Kuala Lumpur (104) and Johor (85). This distribution highlights key markets for ZUS Coffee, with Selangor representing a significant concentration of its presence.
Competitor analysis identifies key rivals and customer preferences, informing competitive strategies and market positioning for sustained growth.
ZUS Coffee's top competitors based on cross-visitation are KFC (5.74%), McDonald's (5.68%), and The Coffee Bean & Tea Leaf (4.79%). This indicates that customers who visit ZUS Coffee also frequently visit these fast-food and cafe chains, suggesting shared customer segments.
Traffic workload analysis optimizes staffing and resource allocation, ensuring efficient service during peak hours and maximizing customer satisfaction.
ZUS Coffee experiences peak traffic workload between 10 AM and 8 PM, with the highest activity around 6 PM (60.13%). Traffic is minimal during early morning hours. This data helps optimize staffing and resource allocation throughout the day.
Understanding consumer segments enables targeted marketing, tailoring products and messaging to resonate with specific demographic groups for higher engagement.
ZUS Coffee's customer base shows a slightly higher affinity towards women (107 index) compared to men (93 index). Gen Y (102 index) and Gen Z (101 index) show slightly higher affinity compared to Gen X (99 index). This suggests targeted marketing towards women and younger generations may be effective.