Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Available by subscription
Available by subscription
See what factors influence Costa Coffee performance in the United Kingdom and how they change over time
See what factors influence Costa Coffee performance in the United Kingdom and how they change over time
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Discover your traffic workload during different times of the day
In Cafés & Restaurants
In Cafés & Restaurants
Search among the top brands by number of locations
An analysis of Costa Coffee' competitors in the United Kingdom
An analysis of Costa Coffee' competitors in the United Kingdom
Top-5 brands that brand's customers also visit
In Cafés & Restaurants
·Jul – Sep 25
Costa Coffee is in the top 18% of brands
Sample of brands in the same percentile
Cafés & Restaurants
Market performance percentile shows brand's share of foot traffic, revealing its competitive strength and customer preference.
Costa Coffee's market performance is at the 82nd percentile, indicating an above-average market standing. This means Costa Coffee outperforms many competitors in attracting customers. Performance peers in a similar range include Pho, Farmhouse Inns, Pizza Express, Nando's, and Chopstix.
Customer satisfaction (CSAT) reflects brand perception and loyalty, directly impacting retention and revenue growth.
Costa Coffee's overall CSAT is 70%, a slight increase of 0.2 percentage points year-over-year. Scotland shows the highest CSAT at 76% with a 4.6 percentage point increase, while Northern Ireland has the lowest at 65% with a decrease of 1.9 percentage points. England and Wales also experienced slight decreases.
Average check reveals customer spending habits, crucial for revenue forecasting and menu optimization strategies.
The overall average check for Costa Coffee is £9, a 6% increase year-over-year. Scotland has the highest average check at £10.4, while Wales has the lowest at £8.7. England's average check is £8.9, and Northern Ireland's is £9.3. There was no growth value for any of the regions.
Outlet count indicates market reach and brand accessibility, influencing market share and customer convenience.
Costa Coffee has 2.2K outlets in England, 188 in Scotland, 104 in Wales, and 35 in Northern Ireland. England accounts for the vast majority of Costa Coffee's outlets in the United Kingdom, indicating a strong presence in that region.
Understanding key competitors and customer overlap informs competitive strategies and targeted marketing efforts.
McDonald's is the most cross-visited brand by Costa Coffee customers (20.04%), followed by JD Wetherspoon (10.04%), Starbucks (7.25%), KFC (5.95%), and Greggs (4.05%). This indicates a significant overlap in customer base with these brands.
Traffic workload analysis identifies peak hours, enabling efficient staffing and resource allocation for optimal service.
Costa Coffee experiences peak traffic between 8 AM and 12 PM, with the highest workload at 12 PM (62.75%). Traffic gradually decreases throughout the afternoon and evening, reaching its lowest point between 1 AM and 5 AM.
Consumer segment analysis by gender and generation informs targeted marketing and product positioning strategies.
Women show a high affinity (85) for Costa Coffee, while men are over-represented (112). Gen X is over-represented (124), while Gen Y (76) and Gen Z (73) are under-represented, indicating a stronger affinity among older demographics.