Search among the top café & restaurant brands by number of locations
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Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
Kilwins Chocolate & Ice Cream Shop is in the top 1% of brands
Sample of brands in the same percentile
See what factors influence Kilwins Chocolate & Ice Cream Shop performance in the United States and how they change over time
See what factors influence Kilwins Chocolate & Ice Cream Shop performance in the United States and how they change over time
Available by subscription
Available by subscription
An analysis of Kilwins Chocolate & Ice Cream Shop' competitors in the United States
An analysis of Kilwins Chocolate & Ice Cream Shop' competitors in the United States
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market Performance reveals brand's share of foot traffic, competitive strength, and customer preference, vital for strategic decision-making.
Kilwins Chocolate & Ice Cream Shop's Market Performance is at the 99th percentile, positioning it as a leading brand. This high percentile indicates strong customer preference and a competitive edge compared to peers like Black Rock Coffee Bar, Bocas Grill, La Granja, Thirsty Lion, Dick's Last Resort, and Donatos Pizza, who are in the same percentile range.
Customer satisfaction (CSAT) reflects loyalty and service quality, impacting retention and brand reputation, crucial for sustained growth.
Kilwins Chocolate & Ice Cream Shop demonstrates strong customer satisfaction, with an overall CSAT of 84%, a 3.5pp increase year-over-year. Colorado leads with 98% satisfaction, followed by Alabama (93%), Virginia (92%), and Massachusetts (92%). Tennessee shows a slight decrease (-0.9pp). This indicates high service quality and customer loyalty across most locations.
Outlet count indicates market reach and brand presence. Growth trends reflect expansion and investment strategies.
Kilwins Chocolate & Ice Cream Shop has a significant presence in Florida, with 35 outlets, followed by Michigan (19) and North Carolina (15). Georgia has 10 outlets, while Illinois has 8. South Carolina and Texas have 7 outlets each. This distribution highlights key markets for the brand.
Identifying competitors reveals market dynamics and customer choices, informing competitive strategies and differentiation efforts.
Kilwins Chocolate & Ice Cream Shop's customers also frequently visit McDonald's (8.52%), Starbucks (7.06%), Chick-fil-A (5.19%), Dunkin' (4.47%), and Taco Bell (3.95%). This cross-visitation indicates these brands are key competitors vying for the same customer base.
Traffic workload analysis reveals peak hours, enabling optimized staffing and resource allocation for enhanced customer experience.
Kilwins Chocolate & Ice Cream Shop experiences peak traffic workload between 11 AM and 8 PM, with the highest activity from 6 PM to 7 PM (50.51%). Traffic is significantly lower during early morning hours. This data helps optimize staffing and resource allocation.
Understanding consumer segments enables tailored marketing and product strategies, maximizing engagement and brand affinity.
Kilwins Chocolate & Ice Cream Shop shows high affinity with women (110 Index) and slightly over-indexed with Gen X (102 Index). Men are under-indexed (92 Index) and Gen Y (95 Index) and Gen Z (97 Index) are slightly under-indexed, suggesting potential areas for targeted marketing efforts to broaden engagement.