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Vinkal Chadha
Managing Partner, Global Business Development
Search among the top café & restaurant brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
chaiiwala is in the top 1% of brands
Sample of brands in the same percentile
See what factors influence chaiiwala performance in the United Kingdom and how they change over time
See what factors influence chaiiwala performance in the United Kingdom and how they change over time
Available by subscription
Available by subscription
An analysis of chaiiwala' competitors in the United Kingdom
An analysis of chaiiwala' competitors in the United Kingdom
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market performance indicates brand strength relative to peers, reflecting customer preference and competitive positioning in the Cafe & Restaurants industry.
chaiiwala's MARKET PERFORMANCE percentile is 99, indicating a leading position. This suggests a strong competitive edge with significant customer traffic compared to peers like Côte, Blank Street Coffee, Gordon Ramsay, Five Guys, wagamama and MyLahore.
Customer satisfaction (CSAT) is a key indicator of brand loyalty and service quality, directly impacting customer retention and positive word-of-mouth referrals.
chaiiwala's overall CSAT is 83%, a slight decrease of 1.2 percentage points year-over-year. Scotland shows the highest CSAT at 85% with 4.4pp increase, while Wales has the lowest at 60% with a significant 25pp decrease. The trend indicates a recent peak in CSAT, warranting attention to Welsh customer experiences.
Average check reflects customer spending per visit, influenced by menu pricing, order size, and upselling efforts, directly impacting revenue generation.
chaiiwala's overall average check is £14, down 2% year-over-year. England has the highest average check at £14.1, while Scotland's is £13.4. Recent data shows a fluctuation in average check, with a slight increase in June following a dip in May.
Outlet count indicates brand reach and market presence, reflecting expansion strategy and potential revenue generation across different locations.
chaiiwala has 92 outlets in England, 4 in Scotland, and 1 in Wales. England dominates the outlet distribution, representing the primary market for the brand's physical presence and expansion focus within the UK.
Competitor analysis reveals brand overlap and customer preferences, highlighting key competitive threats and opportunities for differentiation and market share growth.
McDonald's is the top competitor with 8.60% cross-visitation, followed by KFC (5.44%) and Pepe's (3.42%). This shows a significant overlap in customer base with fast-food chains, indicating potential areas for chaiiwala to differentiate its offerings.
Traffic workload distribution highlights peak operational times, enabling efficient staffing, resource allocation, and service optimization to maximize customer satisfaction.
Traffic peaks between 18:00 and 22:00, with the highest workload at 20:00 (62.11%). Traffic is lowest in the early morning hours. Efficient staffing and resource management should align with the peak hours.
Understanding consumer segments is crucial for targeted marketing, tailoring product offerings, and enhancing customer engagement based on demographics and preferences.
chaiiwala's customer base shows higher affinity among women (72%) and men (118%). Affinity is high for Gen Y (146%), and lower for Gen X (47%) and Gen Z (97%). This suggests targeted campaigns focusing on Gen Y could yield the highest return.