Search among the top café & restaurant brands by number of locations
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Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
Costa Coffee is in the top 1% of brands
Sample of brands in the same percentile
See what factors influence Costa Coffee performance in the United Kingdom and how they change over time
See what factors influence Costa Coffee performance in the United Kingdom and how they change over time
Available by subscription
Available by subscription
An analysis of Costa Coffee' competitors in the United Kingdom
An analysis of Costa Coffee' competitors in the United Kingdom
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market performance indicates brand's share of foot traffic, reflecting competitive strength and customer preference.
Costa Coffee holds a leading market performance position at the 99th percentile, meaning it captures significantly more customer traffic than most competitors in the UK Cafe & Restaurants industry. Performance peers include Bella Italia, Nando's, Domino's Pizza, Pizza Hut, Chopstix, and Rosa's Thai, which suggests Costa Coffee is among top brands.
Customer satisfaction reveals loyalty and brand perception. Monitoring CSAT helps identify areas for service improvement.
Costa Coffee's overall customer satisfaction is 70%, a decrease of 1.3 percentage points year-over-year. Northern Ireland shows the highest CSAT at 82%, with the largest growth. England and Wales experienced declines. Monitoring these trends guides customer experience improvements.
Average check indicates customer spending per visit. Analyzing average check identifies revenue trends and pricing effectiveness.
The overall average check for Costa Coffee is £9.30, an increase of 8.7% year-over-year. Northern Ireland has the highest average check at £11.60. Fluctuations from April to June indicate changing spending patterns, which need to be carefully observed.
Outlet count signifies brand presence and accessibility. Tracking outlets reveals market penetration and expansion strategies.
Costa Coffee has 2.2K outlets in England, indicating significant market presence. Scotland has 186, Wales has 103, and Northern Ireland has 36. This distribution reflects regional market strategies and consumer demand.
Competitor analysis shows market rivalry. Cross-visitation reveals shared customers and competitive overlap.
McDonald's has the highest cross-visitation with Costa Coffee customers at 20.29%. Other top competitors include JD Wetherspoon (9.90%), Starbucks (6.94%), KFC (5.63%), and Greggs (3.86%). This indicates a significant overlap in customer base and competitive landscape.
Traffic workload reveals peak hours and operational demands. Analyzing traffic by hour optimizes staffing and resource allocation.
Costa Coffee experiences peak traffic between 8 AM and 12 PM, with the highest workload at 12 PM (64.25%). Traffic is lowest in the early morning hours. Understanding these patterns helps manage staffing levels and optimize resource distribution throughout the day.
Consumer segments show customer demographics. Affinity indexes reveal targeted marketing and positioning effectiveness.
Women are overrepresented in Costa Coffee's customer base (88% affinity). Men are also overrepresented (108% affinity). Gen X has a high affinity (124%), while Gen Y (78%) and Gen Z (69%) are underrepresented. This suggests potential for targeted marketing to different age groups.