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Managing Partner, Global Business Development
See what factors influence Uncle Don's performance in the Malaysia and how they change over time
See what factors influence Uncle Don's performance in the Malaysia and how they change over time
Available by subscription
Available by subscription
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafés & Restaurants
In Cafés & Restaurants
Search among the top brands by number of locations
An analysis of Uncle Don's' competitors in the Malaysia
An analysis of Uncle Don's' competitors in the Malaysia
Top-5 brands that brand's customers also visit
In Cafés & Restaurants
·Jun – Aug 25
Uncle Don's is in the top 1% of brands
Sample of brands in the same percentile
Cafés & Restaurants
Market performance reveals brand's competitive strength and customer preference, showing its share of foot traffic in the industry.
Uncle Don's holds a leading position in Malaysia's Cafe & Restaurants industry with a market performance percentile of 99, placing it in the top 1%. This high percentile indicates strong customer preference and market share relative to its competitors: Hakshan Cheras Trader Square, Shihlin Taiwan Street Snacks, Antipodean, Royal Dream, LAZY MONDAY HQ, and D'Sakra- Finest Indian Restaurant In The City, all within the same range.
Customer satisfaction (CSAT) is crucial for understanding loyalty, driving repurchases, and boosting positive word-of-mouth, directly impacting revenue.
Uncle Don's exhibits strong customer satisfaction in Malaysia, with an overall CSAT of 85%, up by 12.4 percentage points year-over-year. CSAT varies by state, with Malacca at 89% (down 5.5pp), Perak at 86% (up 12.5pp), Selangor at 86% (up 15pp), Kuala Lumpur at 84% (up 17.7pp) and Johor at 72% (down 6.5pp). The CSAT dynamic shows fluctuations between 80.37 and 87.20 from May to July 2025.
Average check is a key indicator of spending habits, impacting revenue forecasting and menu optimization strategies for increased profitability.
Uncle Don's average check in Malaysia is 59.7 MYR, a decrease of 14.2% year-over-year. By state, Johor has the highest average check at 74.7 MYR, followed by Perak at 72.7 MYR, Pahang at 63 MYR, Selangor at 60.6 MYR and Kuala Lumpur at 58.1 MYR. The average check fluctuated between 57.74 MYR and 63.18 MYR from May to July 2025.
Tracking outlet numbers reveals expansion, market penetration, and brand accessibility, impacting revenue potential and brand visibility.
Uncle Don's has a significant presence in Malaysia, with the highest number of outlets in Selangor (12), followed by Kuala Lumpur (11), Johor (6), Perak (3), Penang (2), and one each in Malacca, Negeri Sembilan, and Pahang. The distribution of outlets indicates a strong focus on Selangor and Kuala Lumpur.
Competitor analysis helps understand the competitive landscape, identify opportunities, and refine strategies for gaining market share.
Uncle Don's main competitors, based on customer cross-visitation, are McDonald's (4.37%), Luckypot (2.38%), ZUS Coffee (2.38%), The Brew House (2.38%) and TGI Fridays (1.98%). This indicates a significant overlap of customers with McDonald's, suggesting it's a primary alternative for Uncle Don's customers.
Analyzing traffic workload by hours allows for optimized staffing and resource allocation, maximizing efficiency and enhancing customer experience.
Uncle Don's experiences peak traffic between 17:00 and 22:00, with the highest workload at 21:00 (57.38%). There is also significant traffic at 19:00 (47.10%), 20:00 (52.98%), and 22:00 (55.95%). Traffic is minimal between 01:00 and 11:00, indicating most business occurs in the late afternoon and evening.
Analyzing consumer segments informs targeted marketing, allowing brands to tailor messaging and offers, improving engagement and ROI.
Uncle Don's customer base in Malaysia shows a high affinity for women (88%), suggesting they are overrepresented. Men are also significantly represented (110%). Among generations, Gen X exhibits high affinity (130%), while Gen Y (92%) and Gen Z (99%) demonstrate lower affinity.