Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Available by subscription
Available by subscription
See what factors influence Starbucks performance in the South Africa and how they change over time
See what factors influence Starbucks performance in the South Africa and how they change over time
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Discover your traffic workload during different times of the day
In Cafés & Restaurants
In Cafés & Restaurants
In Cafés & Restaurants
·Jul – Sep 25
Starbucks is in the lower 38% of brands
Sample of brands in the same percentile
An analysis of Starbucks' competitors in the South Africa
An analysis of Starbucks' competitors in the South Africa
Top-5 brands that brand's customers also visit
Cafés & Restaurants
Market performance percentile shows brand's share of foot traffic, revealing its competitive strength and customer preference.
Starbucks holds the 38th percentile in the South African Cafe & Restaurants market, indicating a below average market performance. This suggests that Starbucks captures less foot traffic compared to its competitors. Performance peers in a similar range include Turn ʼn Tender Steakhouse, GrubHouse, THE 777 COFFEE SHOP, Milky Lane, News Cafe, and The Daily Coffee Café.
Customer satisfaction (CSAT) reflects customer happiness, impacting loyalty, brand reputation, and revenue growth.
Starbucks' overall CSAT in South Africa is 64%, a decrease of 1.8 percentage points year-over-year. Gauteng shows the highest CSAT at 64% with an increase of 0.7 percentage points, while KwaZulu-Natal has the lowest at 62% with a significant decrease of 10.8 percentage points. This indicates a need to address customer concerns, particularly in KwaZulu-Natal.
Average check reveals how much customers spend per visit, influencing revenue and profitability strategies.
The overall average check for Starbucks in South Africa is not available. However, Gauteng has the highest average check at 129 ZAR, while Western Cape has the lowest at 94.1 ZAR. KwaZulu-Natal's average check is 110.9 ZAR. This data suggests regional differences in spending habits.
Outlet count indicates brand reach and market presence, affecting accessibility and revenue potential.
Starbucks has 33 outlets in Gauteng, 23 in Western Cape, 8 in KwaZulu-Natal, 2 in Free State, and 1 in Mpumalanga. Gauteng has the highest number of outlets, indicating a strong presence in that region. Mpumalanga has the fewest, suggesting potential for expansion.
Competitor analysis identifies key rivals, informing strategies to gain market share and customer loyalty.
The top competitors for Starbucks in South Africa, based on cross-visitation, are McDonald's (19.02%), KFC (16.59%), Spur (10.73%), Nando's (8.78%), and Wimpy (8.29%). This indicates that customers who visit Starbucks also frequently visit these fast-food chains and restaurants.
Traffic workload analysis optimizes staffing and resource allocation based on peak hours.
Starbucks' traffic workload peaks between 11 AM and 2 PM, with the highest workload at 14:00 (56.41%). Traffic is minimal between 10 PM and 6 AM. This data suggests that Starbucks should allocate more staff and resources during peak hours to manage customer flow effectively.
Understanding consumer segments enables targeted marketing, improving engagement and ROI.
Starbucks' customer base in South Africa shows a higher affinity towards women (80) and Gen Y (137). This suggests that Starbucks is more popular among these demographics. Men are overrepresented (119) and Gen X are underrepresented (46).