Search among the top brands by number of locations
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Managing Partner, Global Business Development
Search among the top brands by number of locations
In Cafés & Restaurants
·Jun – Aug 25
San Francisco Coffee is in the top 4% of brands
Sample of brands in the same percentile
See what factors influence San Francisco Coffee performance in the Malaysia and how they change over time
See what factors influence San Francisco Coffee performance in the Malaysia and how they change over time
Available by subscription
Available by subscription
An analysis of San Francisco Coffee' competitors in the Malaysia
An analysis of San Francisco Coffee' competitors in the Malaysia
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafés & Restaurants
In Cafés & Restaurants
Cafés & Restaurants
Market performance reflects brand’s share of foot traffic, revealing its competitive strength and customer preference in the Cafe & Restaurants industry.
San Francisco Coffee has a MARKET PERFORMANCE percentile of 96 in Malaysia's Cafe & Restaurants industry, indicating a leading market position. This means the brand outperforms 96% of its peers. Performance peers in a similar range include Kissa Cafe & Diner, Japangi Café, Yitcha Kawkaw Kopitiam Kepong Rimbunan 壹茶浓浓咖啡店, Kuih Nyonya Kim Batu Berendam, Aladin Restaurant, and HDL Coffee.
Customer satisfaction (CSAT) is crucial for understanding customer loyalty and predicting future revenue growth. Declining CSAT can signal underlying issues.
San Francisco Coffee's overall CSAT is 67%, a decrease of 14.7 percentage points year-over-year. CSAT is 68% in Kuala Lumpur and 64% in Selangor, with decreases of 19.6pp and 18.3pp, respectively. This indicates a significant decline in customer satisfaction across key locations, requiring immediate attention to identify and address the root causes.
Average check reflects customer spending per visit, directly impacting revenue. Monitoring it helps optimize pricing and promotional strategies.
The overall average check for San Francisco Coffee is 22.5 MYR, a decrease of 3.9% year-over-year. In Kuala Lumpur, the average check is 18 MYR, with no change in growth value. This suggests a slight decrease in customer spending, potentially due to pricing changes or shifts in order patterns.
Outlet count indicates brand reach and market presence. Growth or decline reflects expansion or contraction strategies and overall brand health.
San Francisco Coffee has 26 outlets in Kuala Lumpur, 16 in Selangor, 2 in Putrajaya, 2 in Negeri Sembilan and 1 in Penang. The distribution of outlets highlights Kuala Lumpur as the primary market, with Selangor having a significant presence.
Understanding competitors helps refine strategies and identify opportunities. Cross-visitation reveals shared customer base and competitive overlap.
San Francisco Coffee's top competitors based on cross-visitation are Starbucks (14.29%), McDonald's (12.5%), ZUS Coffee (8.93%), The Coffee Bean & Tea Leaf (8.93%), and Sushi Zanmai (7.14%). This indicates a significant overlap in customer base with these brands, highlighting direct competition for customer loyalty.
Traffic workload by hour reveals peak operational times, aiding in staffing, inventory management, and optimizing customer experience.
San Francisco Coffee experiences peak traffic workload between 10 AM and 6 PM, with the highest workload around 1 PM (57.76). Traffic is minimal between midnight and 7 AM, with a significant increase starting at 8 AM (37.18). This data allows for optimized resource allocation based on hourly demand.
Analyzing consumer segments informs targeted marketing and positioning. Gender and generation affinity insights allow personalized engagement strategies.
San Francisco Coffee shows high affinity among women (index 98) and an over-representation among men (index 102). Gen X consumers are significantly over-represented (index 190), while Gen Y (index 80) and Gen Z (index 94) are under-indexed, suggesting targeted adjustments for those audiences.