Search among the top brands by number of locations
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Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Available by subscription
Available by subscription
See what factors influence Penang Chendul performance in the Malaysia and how they change over time
See what factors influence Penang Chendul performance in the Malaysia and how they change over time
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Discover your traffic workload during different times of the day
In Cafés & Restaurants
In Cafés & Restaurants
An analysis of Penang Chendul' competitors in the Malaysia
An analysis of Penang Chendul' competitors in the Malaysia
Top-5 brands that brand's customers also visit
In Cafés & Restaurants
·Jul – Sep 25
Penang Chendul is right in the middle
Sample of brands in the same percentile
Cafés & Restaurants
Market performance shows brand's share of foot traffic, revealing its competitive strength and customer preference in the industry.
Penang Chendul's market performance is at the 51st percentile, indicating an average market standing in Malaysia's Cafe & Restaurants industry. This suggests moderate brand preference and competitive strength. Performance peers in the same percentile range include Dessert Lab 甜品霸王 • Kuchai Lama, Loong Fong Cafe 龍鳳茶室, Fu Er Dai, The Grass Sunshine Central Mall, Fox Paradox Cafe, and Face To Face Noodle House 面对面.
Customer satisfaction reflects brand perception and loyalty, directly impacting retention and revenue. Monitoring CSAT helps identify areas for service improvement.
Penang Chendul's overall customer satisfaction is 78%, a decrease of 11.7 percentage points year-over-year. Selangor shows the highest CSAT at 89% with a slight increase, while Penang has the lowest at 40% with a significant decrease. Kuala Lumpur and Perak also experienced CSAT declines. This indicates a need to address customer concerns, particularly in Penang, to improve overall satisfaction.
Average check reveals customer spending habits and pricing effectiveness, influencing revenue and profitability. Tracking it informs menu and marketing strategies.
The average check for Penang Chendul varies by location. Kuala Lumpur has the highest average check at 24.60 MYR, followed by Selangor at 23.50 MYR. Penang has the lowest at 15.00 MYR. There is no growth data available for average check, suggesting stable spending habits within the observed period. Overall average check data is not available.
Outlet count indicates brand reach and expansion strategy, affecting market presence and accessibility for customers across different regions.
Penang Chendul has a total of 29 outlets across Malaysia. Selangor has the highest number of outlets with 9, followed by Kuala Lumpur with 8. Penang, Perak, Sabah and Johor each have 2 outlets. Kedah, Perlis, Kelantan and Pahang each have 1 outlet. This distribution highlights Selangor and Kuala Lumpur as key markets for the brand.
Identifying top competitors through cross-visitation reveals direct rivals and shared customer base, informing competitive strategies and differentiation efforts.
Penang Chendul's top competitors, based on customer cross-visitation, are McDonald's (4.11%), ZUS Coffee (3.42%), Texas Chicken (3.42%), Pizza Hut (2.74%), and Oriental Kopi 华阳 (2.74%). This indicates that customers who visit Penang Chendul also frequently visit these fast-food and cafe chains, suggesting a need to differentiate and enhance customer loyalty.
Traffic workload analysis helps optimize staffing and resource allocation, ensuring efficient service during peak hours and minimizing operational costs.
Penang Chendul experiences peak traffic workload between 10:00 AM and 9:00 PM, with the highest workload at 7:00 PM (56.19). Traffic is minimal between midnight and 9:00 AM. This data suggests the need for increased staffing and resource allocation during peak hours to ensure efficient service and customer satisfaction.
Understanding consumer segments by gender and generation enables targeted marketing, improving engagement and brand resonance with specific demographic groups.
Penang Chendul's customer base shows a high affinity towards women (96) and men (104). Among generations, Gen X shows the highest affinity (112), followed by Gen Y (106), while Gen Z is under-indexed (83). This suggests that marketing efforts should be tailored to appeal to Gen X and Gen Y, while strategies to attract Gen Z should be explored.