Search among the top brands by number of locations
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Managing Partner, Global Business Development
Search among the top brands by number of locations
See what factors influence HWC Coffee performance in the Malaysia and how they change over time
See what factors influence HWC Coffee performance in the Malaysia and how they change over time
Available by subscription
Available by subscription
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafés & Restaurants
In Cafés & Restaurants
An analysis of HWC Coffee' competitors in the Malaysia
An analysis of HWC Coffee' competitors in the Malaysia
Top-5 brands that brand's customers also visit
In Cafés & Restaurants
·Jun – Aug 25
HWC Coffee is in the top 2% of brands
Sample of brands in the same percentile
Cafés & Restaurants
Market Performance shows brand’s share of foot traffic, revealing its competitive strength and customer preference in the industry.
HWC Coffee's Market Performance is at the 98th percentile, marking it as a leading brand in Malaysia's Cafe & Restaurants industry. This high percentile indicates a strong market standing relative to competitors such as In Saff Grill Bukit Jelutong, 10 GRAM, Samballana Cafe Dato Onn, SAN105 Korean BBQ Restaurant, Restoran Guan Kie(群记海鲜饭店）, and YUE Japanese Fusion Restaurant & Cocktail Bar, all positioned in the same top tier.
Customer satisfaction is vital as it reflects customer loyalty and directly impacts brand reputation and revenue generation.
HWC Coffee's overall customer satisfaction (CSAT) is 69%, a decrease of 23.6 percentage points year-over-year. CSAT varies by state, with Johor at 80% and Sarawak at 67%. The CSAT trend shows fluctuations, peaking in July 2025. This data indicates a need to address factors impacting customer satisfaction, particularly in Kuala Lumpur and Sarawak.
Average check reflects customer spending per visit, indicating pricing strategy effectiveness and customer perceived value.
The overall average check for HWC Coffee is 17.9 MYR, a 3.2% increase year-over-year. Kuala Lumpur has the highest average check at 22.7 MYR. Average check values fluctuated between May and July 2025. This suggests potential for optimizing pricing strategies and promotional offers to drive further growth.
Competitor analysis identifies key market rivals and their customer overlap, essential for strategic positioning.
The top competitors for HWC Coffee, based on customer cross-visitation, are Dáo desserts SS15, McDonald's, Loong Hwa Kopitiam, Shen Heong Seafood Restaurant, and ZUS Coffee. McDonald's customers also visit HWC Coffee stores. These insights help HWC Coffee understand its competitive landscape and strategize for customer retention.
Understanding consumer segments informs targeted marketing, aligning products and messages with specific customer groups.
HWC Coffee's customer base shows a slightly higher affinity among women (101) than men (99). Gen X has a high affinity (169). Gen Y (94) and Gen Z (76) are under-indexed, which suggests potential to focus marketing efforts and tailor offerings to increase engagement among younger demographics.