Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
See what factors influence Hotel Chocolat performance in the United Kingdom and how they change over time
See what factors influence Hotel Chocolat performance in the United Kingdom and how they change over time
Available by subscription
Available by subscription
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafés & Restaurants
In Cafés & Restaurants
An analysis of Hotel Chocolat' competitors in the United Kingdom
An analysis of Hotel Chocolat' competitors in the United Kingdom
Top-5 brands that brand's customers also visit
Search among the top brands by number of locations
In Cafés & Restaurants
·Jun – Aug 25
Hotel Chocolat is in the top 1% of brands
Sample of brands in the same percentile
Market Performance percentile reveals competitive strength and customer preference in the industry.
Hotel Chocolat's MARKET PERFORMANCE percentile is 99, indicating a leading position in the UK's Cafe & Restaurants industry. This high percentile signifies a strong brand presence, likely driven by substantial foot traffic and customer loyalty. Performance peers in adjacent percentile ranges include Mirchi, chai & chapati, Alma, Sanjugo, Diwaan Restaurant, and Kamal Da Dera.
CSAT indicates customer loyalty and predicts future growth, offering insights into service quality and overall brand perception.
Hotel Chocolat demonstrates strong customer satisfaction with an overall CSAT of 92%, a 10pp increase year-over-year. Scotland and Northern Ireland lead with 93%, while England scores 92% and Wales 87%. This indicates high customer loyalty across the UK. The CSAT trend from May to July 2025 shows consistently high satisfaction levels.
Competitor analysis highlights market dynamics, revealing competitive threats and opportunities for differentiation.
Hotel Chocolat's top competitors based on customer cross-visitation are McDonald's (12.40%), Costa Coffee (7.85%), JD Wetherspoon (6.20%), Caffè Nero (5.37%), and Starbucks (4.96%). This suggests that Hotel Chocolat's customers also frequent these establishments, indicating possible shared customer bases or similar appeal.
Segment analysis focuses marketing, optimizing communication by targeting specific demographics and improving engagement.
Hotel Chocolat's customer base shows overrepresentation of women (116 index) and Gen X (129 index). Conversely, men (88 index), Gen Y (90 index), and Gen Z (81 index) are underrepresented. This indicates a strong affinity among women and Gen X, suggesting targeted marketing strategies to further engage these key demographics.
Cafés & Restaurants