Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Available by subscription
Available by subscription
See what factors influence Hotel Chocolat performance in the United Kingdom and how they change over time
See what factors influence Hotel Chocolat performance in the United Kingdom and how they change over time
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Discover your traffic workload during different times of the day
In Cafés & Restaurants
In Cafés & Restaurants
In Cafés & Restaurants
·Jul – Sep 25
Hotel Chocolat is right in the middle
Sample of brands in the same percentile
An analysis of Hotel Chocolat' competitors in the United Kingdom
An analysis of Hotel Chocolat' competitors in the United Kingdom
Top-5 brands that brand's customers also visit
Cafés & Restaurants
Market performance shows brand's share of foot traffic, revealing its competitive strength and customer preference in the industry.
Hotel Chocolat's market performance is at the 52nd percentile in the United Kingdom's Cafe & Restaurants industry, indicating an average market standing. Performance peers in the same percentile range include Beam, Spice Village, The Breakfast Club, Hawksmoor, Diwaan Restaurant, and Faros.
Customer satisfaction (CSAT) reflects customer happiness, impacting loyalty and brand reputation. High CSAT scores often correlate with repeat business.
Hotel Chocolat boasts a high overall CSAT of 92% in the UK, with an 8.4 percentage point increase year-over-year. England and Scotland show 92% satisfaction, while Northern Ireland has a lower CSAT of 85%.
Outlet count indicates brand reach and market presence. Growth in outlets often signals expansion and increased accessibility for customers.
Hotel Chocolat has 110 outlets in England, 10 in Scotland, 6 in Wales, and 4 in Northern Ireland, showing a strong concentration in England.
Competitor analysis identifies key rivals and customer preferences, informing competitive strategies and market positioning efforts.
Hotel Chocolat's top competitors based on customer cross-visitation are McDonald's (12%), Costa Coffee (8%), JD Wetherspoon (6.67%), Starbucks (5.33%), and Black Sheep Coffee (4.44%).
Traffic workload analysis optimizes staffing and resource allocation. Understanding peak hours ensures efficient service and customer satisfaction.
Hotel Chocolat experiences peak traffic between 10 AM and 4 PM, with the highest workload around 2 PM (60.81%). Traffic is minimal before 7 AM and after 9 PM.
Understanding consumer segments enables targeted marketing. Gender and generational insights refine messaging and product development strategies.
Hotel Chocolat's customer base shows a high affinity among women (index 115) and Gen X (index 126), indicating these segments are overrepresented. Men (index 88) and Gen Z (index 74) are underrepresented.