Search among the top brands by number of locations
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Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Available by subscription
Available by subscription
See what factors influence Gloria Jean's Coffees performance in the Malaysia and how they change over time
See what factors influence Gloria Jean's Coffees performance in the Malaysia and how they change over time
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Discover your traffic workload during different times of the day
In Cafés & Restaurants
In Cafés & Restaurants
An analysis of Gloria Jean's Coffees' competitors in the Malaysia
An analysis of Gloria Jean's Coffees' competitors in the Malaysia
Top-5 brands that brand's customers also visit
In Cafés & Restaurants
·Jul – Sep 25
Gloria Jean's Coffees is in the lower 19% of brands
Sample of brands in the same percentile
Cafés & Restaurants
Market performance percentile shows brand's share of foot traffic, revealing its competitive strength and customer preference in the industry.
Gloria Jean's Coffees is in the lower 19% of brands in Malaysia's Cafe & Restaurants industry, indicating a critically low market performance. This means the brand captures a smaller share of customer traffic compared to its competitors. Performance peers in the same percentile: Nasi Kandar Sham Bistro Taman Mawar, Santorini Café, White Smoke Restaurant, Ito Japanese Restaurant, CHIPS & CHICK, ALEXANDRA DINING.
Customer satisfaction (CSAT) reflects how happy customers are with a brand. Higher CSAT scores often lead to increased loyalty and positive word-of-mouth.
Gloria Jean's Coffees has an overall CSAT of 69% in Malaysia, up by 11.2 percentage points year-over-year. Kuala Lumpur shows a CSAT of 83%, while Selangor has a CSAT of 56%. The CSAT dynamic data shows fluctuations between June and August 2025, peaking in July.
The number of outlets indicates brand's reach. More outlets can mean greater market presence and accessibility for customers.
Gloria Jean's Coffees has 11 outlets in Selangor, 9 in Kuala Lumpur, 4 in Putrajaya, 2 each in Pahang, Kelantan and Johor, and 1 each in Penang, Kedah, Negeri Sembilan, and Sabah. Selangor has the highest number of outlets.
Identifying competitors helps understand the competitive landscape and benchmark performance against other players in the industry.
The top competitors for Gloria Jean's Coffees in Malaysia, based on cross-visitation, are HWC Coffee, Secret Recipe, Marrybrown, and McDonald's, each with 18.18% cross-visitation. Restoran Kin Kong 金刚茶餐室 has 9.09% cross-visitation.
Traffic workload by hour reveals peak times, enabling efficient staffing and resource allocation to meet customer demand.
Gloria Jean's Coffees experiences peak traffic workload between 12:00 PM and 4:00 PM, with the highest workload at 2:00 PM (51.21). Traffic is lowest between 1:00 AM and 5:00 AM.
Understanding consumer segments allows for targeted marketing. Affinity insights inform positioning strategies.
Women (affinity index 123) are overrepresented among Gloria Jean's Coffees consumers, while men (affinity index 79) are underrepresented. Gen Y (affinity index 153) shows high affinity, while Gen Z (affinity index 63) is under-indexed.