Search among the top brands by number of locations
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Managing Partner, Global Business Development
Search among the top brands by number of locations
In Cafés & Restaurants
·Jun – Aug 25
Cappuccino's is in the top 1% of brands
Sample of brands in the same percentile
See what factors influence Cappuccino's performance in the South Africa and how they change over time
See what factors influence Cappuccino's performance in the South Africa and how they change over time
Available by subscription
Available by subscription
An analysis of Cappuccino's' competitors in the South Africa
An analysis of Cappuccino's' competitors in the South Africa
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafés & Restaurants
In Cafés & Restaurants
Cafés & Restaurants
Market performance shows brand's share of foot traffic, revealing its competitive strength and customer preference in the industry.
Cappuccino's holds a leading position with a market performance percentile of 99 in South Africa's Cafe & Restaurants industry. This indicates strong brand preference. Performance peers include Salsify at the Roundhouse, Pizza Perfect, The Pot Luck Club, Libertino, Ribs & Burgers and MAMA AFRICA RESTAURANT.
Customer satisfaction reveals loyalty and brand perception. Tracking CSAT helps identify areas for service improvement and customer retention.
Cappuccino's overall customer satisfaction is 75%, a decrease of 4 percentage points year-over-year. Mpumalanga shows the highest CSAT at 82%, while Limpopo is significantly lower at 40%. This suggests regional differences in customer experiences impacting overall satisfaction.
Average check is a key revenue indicator. It reflects customer spending habits and informs pricing and upselling strategies to boost sales.
Cappuccino's average check is 295 ZAR, a 13.2% decrease year-over-year. Mpumalanga has the highest average check at 325.8 ZAR. Gauteng average check is 278.2 ZAR. The overall decline indicates customers are spending less per visit.
Outlet count reflects brand reach and expansion. It indicates market penetration and potential accessibility to customers across regions.
Cappuccino's has 11 outlets in Gauteng, 5 in Mpumalanga, 2 in Limpopo, and 1 in Free State. Gauteng has the most outlets, signifying a strong presence in that state. The distribution shows where Cappuccino's has established its strongest footprint.
Identifying key competitors is crucial for strategic positioning. Understanding cross-visitation patterns informs competitive advantages and market share.
Cappuccino's top competitors based on cross-visitation are KFC (21.83%), McDonald's (21.43%), Spur (17.86%), Nando's (12.70%), and Chicken Licken (9.92%). This means that customers who visit Cappuccino's also frequently visit these fast-food chains.
Traffic workload by hours optimizes staffing and resource allocation. Knowing peak hours helps ensure service quality and customer satisfaction.
Cappuccino's experiences peak traffic between 8 AM and 8 PM, with the highest workload around noon (54.29%). Traffic is minimal before 6 AM and after 10 PM. This data informs staffing schedules to match customer demand throughout the day.
Consumer segment analysis allows for tailored marketing. Understanding demographics and affinities enables precise targeting and engagement strategies.
Women have a high affinity (Index 105) for Cappuccino's, while men are slightly under-indexed (Index 96). Gen X has a significantly high affinity (Index 240). These insights help target marketing efforts towards these over-represented groups.