Search among the top café & restaurant brands by number of locations
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Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
Swiss Chalet is in the top 1% of brands
Sample of brands in the same percentile
See what factors influence Swiss Chalet performance in the Canada and how they change over time
See what factors influence Swiss Chalet performance in the Canada and how they change over time
Available by subscription
Available by subscription
An analysis of Swiss Chalet' competitors in the Canada
An analysis of Swiss Chalet' competitors in the Canada
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market performance indicates brand strength by measuring its share of customer foot traffic against industry peers.
Swiss Chalet holds a leading market position with a percentile of 99, placing it in the top 1% of brands in Canada's Cafe & Restaurants industry. This high percentile indicates strong customer preference and competitive strength. Its performance peers include Popeyes Louisiana Kitchen, Pizza Hut, Pizza Pizza, Starbucks, Boston Pizza, and Harvey's, all also within the top percentile range.
Customer satisfaction reflects brand perception, impacting loyalty and future revenue. Tracking changes identifies areas for improvement.
Swiss Chalet's overall customer satisfaction is 87%, a slight decrease of 0.7 percentage points year-over-year. Satisfaction varies by location, with New Brunswick and Prince Edward Island showing the highest scores (90%), while Nova Scotia recorded the lowest (83%). Analyzing CSAT trends over the last three months shows decline, beginning in April (87.72%) and reaching to 85.94% in June.
Average check reveals spending habits, showing the revenue per transaction, essential for profitability and pricing strategies.
Swiss Chalet's overall average check is 32.1 CAD, down 1.4% year-over-year. Alberta has the highest average check (32.6 CAD), while New Brunswick reports the lowest (30.6 CAD). Average check trend declined from 32.83 CAD in April to 30.18 CAD in June.
Outlet count indicates market reach and expansion, revealing potential for revenue generation and brand visibility.
Swiss Chalet has a total of 183 outlets across Canada. Ontario has the highest number of locations with 150, while Manitoba and Prince Edward Island have the fewest, with 1 each. Outlet distribution demonstrates market coverage and identifies potential growth areas.
Competitor analysis identifies key rivals and customer preferences, showing where to improve for competitive advantage.
Swiss Chalet's top competitors, based on customer cross-visitation, include Tim Hortons (14.32%), Harvey's (10.79%), McDonald's (9.50%), A&W Canada (5.15%), and Mandarin Restaurant (3.73%). These insights highlight shared customer bases and potential areas for competitive focus.
Traffic workload reveals peak hours, guiding staffing and resource allocation for better service and efficiency.
Swiss Chalet experiences peak traffic between 17:00 and 19:00 (5 PM to 7 PM), with the highest workload at 18:00 (6 PM), reaching 70.70. Traffic is minimal between midnight and 9:00, with almost no activity until 10:00 (2.02). Understanding this traffic pattern is crucial for optimizing operational efficiency.
Consumer segments provide insights into customer demographics, enabling targeted marketing and product development strategies.
Swiss Chalet's customer base shows high affinity for women (Index 116) and Gen X (Index 144), meaning that, compared to an average brand's customers, Swiss Chalet's customer base has a higher than average affinity for this group. Men and Gen Z are under-indexed (Index 89 and 90 respectively), suggesting a lower representation compared to the average consumer. These insights can inform targeted marketing strategies.