Search among the top café & restaurant brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
Starbucks is in the top 1% of brands
Sample of brands in the same percentile
See what factors influence Starbucks performance in the South Africa and how they change over time
See what factors influence Starbucks performance in the South Africa and how they change over time
Available by subscription
Available by subscription
An analysis of Starbucks' competitors in the South Africa
An analysis of Starbucks' competitors in the South Africa
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market Performance shows brand's share of foot traffic, revealing its competitive strength and customer preference in the Cafe & Restaurants industry.
Starbucks holds a leading position in South Africa's Cafe & Restaurants industry with a 99th percentile. This shows very strong market presence and customer preference compared to competitors like Libertino, GrubHouse, Papachinos, Lupa Osteria, tashas and RocXiBeach.
Customer satisfaction (CSAT) is crucial because it reflects customer loyalty and directly impacts brand reputation and revenue within the Cafe & Restaurants industry.
Starbucks' overall CSAT in South Africa is 53%, a decrease of 16.3 percentage points year-over-year. CSAT varies by region: Western Cape (62%), KwaZulu-Natal (53%), and Gauteng (49%). This indicates a decline in customer satisfaction, notably in Gauteng, requiring attention to improve customer experience.
Average check reflects spending per customer and helps to understand revenue trends. Monitoring it helps optimize pricing and promotions within the Cafe & Restaurants sector.
Starbucks' overall average check in South Africa is 120.7 ZAR, a 10.9% increase year-over-year. Gauteng has the highest average check (145.9 ZAR), while Western Cape has the lowest (89.4 ZAR). This shows increased spending per customer, particularly in Gauteng.
Number of outlets reflects the brand's physical presence and expansion. It indicates market reach and accessibility within the Cafe & Restaurants industry.
Starbucks has 32 outlets in Gauteng, 23 in Western Cape, 7 in KwaZulu-Natal, and 2 in Free State. Gauteng has the highest number of outlets. This shows strong market presence in Gauteng, with growth potential in other regions.
Analyzing competitors helps identify market trends and competitive threats. It informs strategic decisions to maintain or improve market share in the Cafe & Restaurants industry.
Starbucks customers in South Africa also frequently visit McDonald's (18.72%), KFC (18.30%), Spur (14.04%), Nando's (8.09%), and Pedros (7.66%). These brands represent key competitors attracting similar customer segments.
Traffic workload insights allow optimized staffing and resource allocation. Understanding peak hours enhances operational efficiency in the Cafe & Restaurants sector.
Starbucks experiences peak traffic between 10:00 and 17:00, with the highest workload around 12:00-13:00. Traffic is minimal between 0:00 and 6:00. This data shows when Starbucks experiences heaviest customer traffic, allowing to effectively manage store operations.
Consumer segment data informs targeted marketing. It helps to tailor strategies to specific demographic groups, thus improving marketing ROI for Cafe & Restaurants.
Starbucks customers show a high affinity for women (89) and men (109) affinity indexes and over-indexed affinity for Gen X (75) and Gen Y (96) affinity indexes. Starbucks should focus on these segments to get the most profit.