Search among the top brands by number of locations
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Managing Partner, Global Business Development
Search among the top brands by number of locations
See what factors influence Richiamo Coffee performance in the Malaysia and how they change over time
See what factors influence Richiamo Coffee performance in the Malaysia and how they change over time
Available by subscription
Available by subscription
An analysis of Richiamo Coffee' competitors in the Malaysia
An analysis of Richiamo Coffee' competitors in the Malaysia
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafés & Restaurants
In Cafés & Restaurants
In Cafés & Restaurants
·Jun – Aug 25
Richiamo Coffee is in the top 1% of brands
Sample of brands in the same percentile
Cafés & Restaurants
Market performance reveals a brand’s share of foot traffic, showing its competitive strength and customer preference in the cafe & restaurant industry.
Richiamo Coffee's market performance is in the top 1% within the Malaysian Cafe & Restaurant industry, indicating a leading position. This shows strong customer preference. Performance peers are: Jordan Hong Kong Restaurant @Sutera Mall, Hanam BBQ@Star Boulevard KLCC, Gatherwell Hainan Coffee @ Bangsar South 聚得好海南茶, Potato Corner, Nellai XO - MY, Incheon Kitchen, all at the 99th percentile.
Customer satisfaction (CSAT) reflects customer loyalty and overall experience, crucial for repeat business and positive word-of-mouth in the cafe & restaurant sector.
Richiamo Coffee has an overall CSAT of 77%, an 8.1 percentage point increase year-over-year. Pahang shows the highest CSAT at 91%, followed by Malacca at 88%. Customer satisfaction shows upward trend from May to July 2025. The increase reveals enhanced customer experience.
Average check (Avg Check) indicates the average amount spent per transaction, reflecting pricing strategy effectiveness and customer spending habits.
Richiamo Coffee's overall average check is 31.3 MYR, a 4.4% increase year-over-year. Negeri Sembilan has the highest average check at 51.9 MYR. Average check was at its highest level in June 2025. This increase suggests a positive shift in customer spending habits.
Number of outlets indicates brand reach and market presence, reflecting expansion strategy effectiveness and accessibility to customers.
Richiamo Coffee has the most outlets in Selangor (46), followed by Johor (14). The distribution of outlets across states highlights Selangor as a key market. The number of outlets reflects its physical presence and customer convenience.
Competitor analysis identifies key players and cross-visitation patterns, informing competitive strategy and customer acquisition efforts.
Top competitors for Richiamo Coffee are McDonald's (8.95%), ZUS Coffee (8.33%), Tealive (6.48%) and KFC (6.48%), based on cross-visitation. This indicates customers who visit Richiamo Coffee also frequently visit these competitors, particularly McDonald's and ZUS Coffee. Ayam Penyet Bukit Lanchong (4.32%) also present.
Traffic workload by hours reveals peak times and operational demands, enabling efficient staffing and resource allocation to meet customer needs.
Richiamo Coffee experiences peak traffic workload between 10:00 and 21:00, with the highest traffic around 18:00. This data indicates the busiest hours, allowing for optimized staffing and resource management to handle customer flow effectively.
Analyzing consumer segments by gender and generation informs targeted marketing, enabling personalized campaigns and improved engagement based on consumer preferences.
Richiamo Coffee's customer base has a higher affinity towards women (101%) compared to men (99%). Gen X shows the highest affinity (169%), followed by Gen Y (111%), while Gen Z is under-indexed (50%). This suggests that marketing efforts should consider the preferences of women and Gen X.