Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Available by subscription
Available by subscription
See what factors influence M&S performance in the United Kingdom and how they change over time
See what factors influence M&S performance in the United Kingdom and how they change over time
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Discover your traffic workload during different times of the day
In Cafés & Restaurants
In Cafés & Restaurants
Search among the top brands by number of locations
In Cafés & Restaurants
·Jul – Sep 25
M&S is in the lower 34% of brands
Sample of brands in the same percentile
An analysis of M&S' competitors in the United Kingdom
An analysis of M&S' competitors in the United Kingdom
Top-5 brands that brand's customers also visit
Cafés & Restaurants
Market performance percentile shows brand's share of foot traffic, revealing its competitive strength and customer preference.
M&S's market performance is at the 34th percentile, indicating a below average market standing. This suggests M&S captures less foot traffic compared to competitors like Shoryu Westfield Stratford City, Gao Express, Lulu Wild, Antalya Restaurant, TOAST, and House Boat Restaurant.
Customer satisfaction is crucial for loyalty and growth. Tracking CSAT helps understand customer sentiment and identify areas for improvement.
M&S's overall customer satisfaction is 63%, a slight increase of 1.9 percentage points year-over-year. Scotland shows high satisfaction (81%), while England is at 62% and Wales at 57%. The CSAT trend shows fluctuations between June and August 2025.
Average check reflects customer spending per visit. Monitoring this KPI helps optimize pricing and identify revenue growth opportunities.
The overall average check for M&S is £13.1, a 14.2% increase year-over-year. In England, the average check is £13. The average check values fluctuated between June and August 2025.
Outlet count indicates market presence and reach. Tracking this metric reveals expansion efforts and geographic distribution.
M&S has 59 outlets in England, 8 in Scotland, 5 in Wales, and 3 in Northern Ireland. England accounts for the majority of M&S's outlets, indicating a strong presence in that region.
Identifying top competitors helps understand the competitive landscape and benchmark performance against industry rivals.
M&S's top competitors based on customer cross-visitation are McDonald's (21.05%), Costa Coffee (13.16%), JD Wetherspoon (7.89%), Starbucks (6.58%), and Greggs (5.26%). This indicates a significant overlap in customer base with these brands.
Traffic workload analysis reveals peak hours and customer flow, enabling optimized staffing and resource allocation.
M&S experiences peak traffic workload between 11 AM and 2 PM, with the highest activity around 1 PM (67.06%). Traffic is minimal during early morning hours (0-5 AM) and starts increasing from 6 AM.
Understanding consumer demographics enables targeted marketing and product development, enhancing customer engagement and brand relevance.
Women are over-represented among M&S consumers (96 index), while men are also over-represented (103 index). Gen Y is over-represented (92 index), while Gen X (55 index) and Gen Z (77 index) are under-represented.