Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Available by subscription
Available by subscription
See what factors influence J.CO Donuts & Coffee performance in the Malaysia and how they change over time
See what factors influence J.CO Donuts & Coffee performance in the Malaysia and how they change over time
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Discover your traffic workload during different times of the day
In Cafés & Restaurants
In Cafés & Restaurants
In Cafés & Restaurants
·Jul – Sep 25
J.CO Donuts & Coffee is in the lower 33% of brands
Sample of brands in the same percentile
An analysis of J.CO Donuts & Coffee' competitors in the Malaysia
An analysis of J.CO Donuts & Coffee' competitors in the Malaysia
Top-5 brands that brand's customers also visit
Cafés & Restaurants
Market Performance percentile shows brand's share of foot traffic, revealing its competitive strength and customer preference in the industry.
J.CO Donuts & Coffee's Market Performance is at the 33rd percentile, indicating a below average market standing. This means the brand captures less foot traffic compared to most competitors in Malaysia's Cafe & Restaurants industry. Performance peers in the same percentile range include Taiwanese house, Bai Wei Kopitiam, ChaTraMue Aeon Mall Wangsa Maju, Swensen's @ Genting Highlands, Agrain, and Bingxue @ Bandar Bukit Puchong.
Customer Satisfaction (CSAT) reflects customer happiness, impacting loyalty and brand reputation. Higher CSAT often correlates with increased sales and positive word-of-mouth.
J.CO Donuts & Coffee's overall CSAT is 63%, a 6.7 percentage point increase year-over-year. Kuala Lumpur shows the highest CSAT at 82%, while Selangor is at 61%, Penang at 60%, and Johor at 53%. The trend shows a CSAT decrease from June (66.20%) to August (53.85%) 2025, indicating a need to investigate potential service or product issues during that period.
Average Check reveals how much customers spend per visit, influencing revenue. Monitoring this KPI helps optimize pricing and promotions for higher profitability.
Overall Average Check data is unavailable. Selangor's Average Check is 28.4 MYR. The trend shows a decrease from June (26.43 MYR) to July (22.31 MYR) 2025, with a slight increase in August (22.73 MYR). Further investigation is needed to understand the reasons behind these fluctuations.
Number of Outlets indicates brand reach and market presence. A larger network can lead to greater brand awareness and accessibility for customers.
J.CO Donuts & Coffee has 5 outlets in Selangor, 4 in Johor, 2 in Penang and Kuala Lumpur each, and 1 in Malacca. Selangor has the highest number of outlets, indicating a strong presence in that state. The distribution of outlets across different states reflects the brand's strategic focus on specific regions.
Competitor analysis identifies key rivals and their market share. Understanding competitors helps refine strategies and maintain a competitive edge.
J.CO Donuts & Coffee's top competitors based on customer cross-visitation are McDonald's (12.24%), ZUS Coffee (10.20%), KFC (10.20%), Starbucks (10.20%), and The Coffee Bean & Tea Leaf (6.12%). This indicates that customers who visit J.CO also frequently visit these brands, suggesting they are direct competitors in the Malaysian market.
Traffic Workload by hours shows peak and off-peak times. This helps optimize staffing, promotions, and resource allocation for better customer service.
J.CO Donuts & Coffee experiences peak traffic between 10:00 AM and 9:00 PM, with the highest workload around 3:00 PM (56.12%). Traffic is minimal during early morning hours (12:00 AM - 9:00 AM). This data suggests optimal staffing and promotional strategies should focus on the peak hours to maximize sales and customer satisfaction.
Understanding consumer segments by Gender and Generation informs targeted marketing and positioning strategies, maximizing engagement and ROI.
J.CO Donuts & Coffee's customer base shows a high affinity towards women (92%) and men (107%). Among generations, Gen X is overrepresented (134%), Gen Y is also overrepresented (119%), while Gen Z is underrepresented (66%). This suggests marketing efforts should consider the preferences and behaviors of Gen X and Gen Y to maintain and grow their engagement.