Search among the top brands by number of locations
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Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Available by subscription
Available by subscription
See what factors influence Hometown Hainan Coffee performance in the Malaysia and how they change over time
See what factors influence Hometown Hainan Coffee performance in the Malaysia and how they change over time
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Discover your traffic workload during different times of the day
In Cafés & Restaurants
In Cafés & Restaurants
An analysis of Hometown Hainan Coffee' competitors in the Malaysia
An analysis of Hometown Hainan Coffee' competitors in the Malaysia
Top-5 brands that brand's customers also visit
In Cafés & Restaurants
·Jul – Sep 25
Hometown Hainan Coffee is ahead of most brands
Sample of brands in the same percentile
Cafés & Restaurants
Market performance percentile reveals brand's share of foot traffic, indicating competitive strength and customer preference in the industry.
Hometown Hainan Coffee's market performance is at the 68th percentile, indicating an average/above average market standing in Malaysia's Cafe & Restaurants industry. This suggests a moderate level of customer preference compared to competitors. Performance peers in the same percentile range include Canton Boy, Madam Kwan's, Sushi Tie, and ParaThai.
Customer satisfaction (CSAT) reflects customer loyalty and brand perception, directly impacting revenue and long-term business success.
Hometown Hainan Coffee has an overall CSAT of 90%, which decreased by 5.5 percentage points year-over-year. This indicates generally high customer satisfaction, but a recent decline suggests a need to investigate potential issues affecting customer experience in Selangor and Kuala Lumpur, where CSAT is also at 90%.
Average check reflects customer spending per visit, indicating pricing strategy effectiveness and customer willingness to spend.
The average check for Hometown Hainan Coffee is 49.9 MYR in Selangor and 46.3 MYR in Kuala Lumpur. There is no overall average check value or year-over-year comparison available. The data suggests that customers in Selangor spend slightly more per visit than those in Kuala Lumpur.
Number of outlets indicates brand reach and market presence, influencing accessibility and brand awareness.
Hometown Hainan Coffee has 15 outlets in Selangor and 8 in Kuala Lumpur. This indicates a stronger presence in Selangor, suggesting a strategic focus or higher market demand in that region.
Identifying top competitors helps understand the competitive landscape and refine strategies for market share and customer acquisition.
The top competitors for Hometown Hainan Coffee, based on customer cross-visitation, are McDonald's (3.53%), Mohd Chan Restaurant (2.16%), ZUS Coffee (2.16%), BananaBro (1.96%), and Pak Li Kopitiam (1.76%). This indicates that customers who visit Hometown Hainan Coffee also frequently visit these brands.
Traffic workload analysis reveals peak hours, enabling efficient staffing and resource allocation to optimize customer service.
Hometown Hainan Coffee experiences peak traffic between 12:00 PM and 9:00 PM, with the highest workload around 1:00 PM (63.99%). Traffic is lowest between 1:00 AM and 5:00 AM. This data helps optimize staffing and resource allocation during peak hours.
Understanding consumer segments by gender and generation enables targeted marketing and product development for increased engagement.
Hometown Hainan Coffee's customer base shows a higher affinity among women (Index 106) and Gen Z (Index 104), indicating these segments are overrepresented compared to the average consumer. Gen X is underrepresented (Index 82). This suggests marketing efforts could be tailored to appeal to women and Gen Z.