Search among the top brands by number of locations
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Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Available by subscription
Available by subscription
See what factors influence Madam Kwan's performance in the Malaysia and how they change over time
See what factors influence Madam Kwan's performance in the Malaysia and how they change over time
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Discover your traffic workload during different times of the day
In Cafés & Restaurants
In Cafés & Restaurants
An analysis of Madam Kwan's' competitors in the Malaysia
An analysis of Madam Kwan's' competitors in the Malaysia
Top-5 brands that brand's customers also visit
In Cafés & Restaurants
·Jul – Sep 25
Madam Kwan's is ahead of most brands
Sample of brands in the same percentile
Cafés & Restaurants
Market performance shows brand's share of foot traffic, revealing its competitive strength and customer preference in the industry.
Madam Kwan's holds the 68th percentile in Malaysia's Cafe & Restaurants industry, indicating an average market performance. This means Madam Kwan's is ahead of most brands. Performance peers in the same percentile range include Canton Boy, Sushi Tie, Hometown Hainan Coffee, and ParaThai.
Customer satisfaction (CSAT) reflects customer loyalty and brand perception, directly impacting revenue and long-term business success.
Madam Kwan's overall customer satisfaction is 82%, a decrease of 6.9 percentage points year-over-year. Johor shows the highest CSAT at 89%, while Pahang has the lowest at 68%. There is a downward trend in CSAT from June to July 2025, followed by an increase in August 2025.
Average check reveals spending habits, informing pricing strategies and menu optimization to boost revenue per customer.
Madam Kwan's average check data shows Sabah with the highest average check at 77.3 MYR. Kuala Lumpur's average check is 63.4 MYR. There is a decreasing trend in the average check from June to August 2025, indicating potentially lower spending per customer.
Outlet count indicates brand reach and market presence, influencing accessibility and overall revenue potential.
Madam Kwan's has the most outlets in Kuala Lumpur (7), followed by Selangor (4). Penang, Sabah, Johor, and Pahang each have 2 outlets. This distribution highlights Kuala Lumpur as a key market for Madam Kwan's.
Competitor analysis identifies key rivals and customer overlap, guiding strategies to enhance market share and customer retention.
Madam Kwan's top competitors based on cross-visitation are EQ (3.20%), Samad Al Iraqi Restaurant (3.02%), Starbucks (2.84%), Horizon Grill (2.66%), and Troika Sky Dining (2.49%). This indicates customers of Madam Kwan's also frequent these establishments.
Traffic workload analysis optimizes staffing and resource allocation, ensuring efficient service during peak hours and maximizing revenue.
Madam Kwan's experiences peak traffic workload between 10:00 AM and 9:00 PM, with the highest activity around 7:00 PM (62.40%). Traffic is minimal during early morning hours. This data informs staffing and operational decisions.
Understanding consumer segments enables targeted marketing, tailoring products and messaging to resonate with specific demographics.
Madam Kwan's customer base shows a high affinity towards women (98 index) and men (102 index). Gen X is over-represented (152 index), while Gen Y is around average (102 index), and Gen Z is under-represented (75 index).