Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Available by subscription
Available by subscription
See what factors influence Gong Cha performance in the Canada and how they change over time
See what factors influence Gong Cha performance in the Canada and how they change over time
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Discover your traffic workload during different times of the day
In Cafés & Restaurants
In Cafés & Restaurants
An analysis of Gong Cha' competitors in the Canada
An analysis of Gong Cha' competitors in the Canada
Top-5 brands that brand's customers also visit
Search among the top brands by number of locations
In Cafés & Restaurants
·Jul – Sep 25
Gong Cha is right in the middle
Sample of brands in the same percentile
Cafés & Restaurants
Market performance shows brand's share of foot traffic, revealing its competitive strength and customer preference in the industry.
Gong Cha's MARKET PERFORMANCE in Canada is at the 49th percentile, indicating a below average/lagging market position. This suggests that Gong Cha captures less foot traffic compared to its competitors. Performance peers in the same percentile include Culture Crust (Brampton), Grillades Torino, Hyderabad Haveli, Mahony's Tavern, Shawarma Anas, and Indian Sweet Master.
Customer satisfaction (CSAT) reflects customer happiness, impacting loyalty, brand reputation, and revenue. High CSAT scores often correlate with business success.
Gong Cha's overall CSAT is 78%, a slight decrease of 0.8 percentage points year-over-year. Nova Scotia shows the highest CSAT at 100%, while Quebec has the lowest at 66%. Most provinces show CSAT increase, except Ontario and Quebec. The CSAT trend shows slight fluctuations over the three-month period.
Outlet count indicates brand reach and market presence. A larger number of outlets can lead to greater brand visibility and accessibility.
Gong Cha has 43 outlets in Ontario, making it the province with the highest number of locations. Alberta has 13 outlets, British Columbia has 9, Quebec has 5, Saskatchewan has 4, Manitoba has 2, and Nova Scotia has 1. This distribution highlights Ontario as a key market for Gong Cha.
Competitor analysis identifies key players and their market share, informing competitive strategies and differentiation efforts.
Gong Cha's top competitors in Canada, based on cross-visitation, are Tim Hortons (13.18%), McDonald's (9.00%), A&W Canada (6.11%), Starbucks (4.50%), and Wendy's (3.86%). This indicates that customers who visit Gong Cha also frequently visit these fast-food and coffee chains.
Traffic workload reveals peak hours, enabling efficient staffing and resource allocation to meet customer demand effectively.
Gong Cha experiences peak traffic between 11:00 AM and 10:00 PM, with the highest workload around 7:00 PM. Traffic is minimal during the early morning hours (1:00 AM to 10:00 AM). This data can inform staffing and promotional strategies.
Understanding consumer segments allows for targeted marketing, tailoring products and messaging to specific demographic groups for better engagement.
Gong Cha's customer base shows a high affinity among women (124 index) and Gen Z (239 index). Men are under-indexed (81 index), as are Gen X (56 index) and Gen Y (97 index). This suggests that Gong Cha appeals more strongly to women and younger consumers.