Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
See what factors influence Gong Cha performance in the Canada and how they change over time
See what factors influence Gong Cha performance in the Canada and how they change over time
Available by subscription
Available by subscription
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafés & Restaurants
In Cafés & Restaurants
An analysis of Gong Cha' competitors in the Canada
An analysis of Gong Cha' competitors in the Canada
Top-5 brands that brand's customers also visit
In Cafés & Restaurants
·Jun – Aug 25
Gong Cha is in the top 1% of brands
Sample of brands in the same percentile
Cafés & Restaurants
Market performance shows brand’s foot traffic share, reflecting its competitive strength and customer preference in the cafe & restaurant industry.
Gong Cha holds a leading market performance position in Canada's cafe & restaurant industry with a percentile of 99, placing it in the top 1% of brands. This indicates a strong competitive advantage and significant customer preference. Performance peers in the same percentile range include Famoso Italian Pizzeria, tandoori palace, Eataly, 241 Pizza, Pizza 64, and Panago Pizza.
Customer satisfaction (CSAT) reflects customer happiness with a brand. Tracking it helps improve service and maintain loyalty.
Gong Cha's overall CSAT in Canada is 75%, a 1.3 percentage point decrease year-over-year. Nova Scotia shows the highest CSAT at 100% with a 20 percentage point increase, while Quebec has the lowest at 58% with a 14 percentage point decrease. British Columbia and Alberta present divergent trend, therefore have to be investigated. Overall the level needs improvement.
Outlet count indicates brand reach. Changes reflect expansion or contraction, showing business growth or challenges.
Gong Cha has 41 outlets in Ontario, making it the province with the highest number of locations in Canada. Alberta has 12 outlets, followed by British Columbia with 6. Saskatchewan and Quebec each have 4 outlets, Manitoba has 3, and Nova Scotia has 1. This distribution reveals a strong presence in Ontario, with smaller footprints in other provinces.
Competitor analysis helps a brand understand its market position, informing strategies to gain an edge and attract more customers.
Gong Cha's top competitors in Canada, based on cross-visitation, are Tim Hortons (16.03%), McDonald's (11.96%), Starbucks (6.36%), A&W Canada (4.83%), and Wendy's (4.58%). This data reveals that Gong Cha customers also frequent these established fast-food and coffee chains, highlighting the competitive landscape in the Canadian cafe & restaurant market.
Traffic workload shows peak hours. This helps allocate staff effectively, reduce wait times, and improve customer experience.
Gong Cha experiences peak traffic between 11:00 AM and 10:00 PM, with the highest workload occurring between 5:00 PM and 7:00 PM (55.58% - 58.04%). Traffic workload significantly decreases after 10:00 PM. There is no traffic workload between 1:00 AM and 9:00 AM. This data can inform staffing decisions and promotional strategies to optimize service during peak hours.
Understanding consumer segments allows brands to tailor marketing, messaging and new product development for different groups.
Gong Cha's customer base in Canada shows higher affinity for women (123 index) and Gen Z (186 index), meaning those segments are overrepresented. Men show lower affinity(84 index), and Gen X has an affinity of 54 index; therefore those groups are underrepresented.