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Managing Partner, Global Business Development
See what factors influence Gloria Jean's Coffees performance in the United States and how they change over time
See what factors influence Gloria Jean's Coffees performance in the United States and how they change over time
Available by subscription
Available by subscription
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafés & Restaurants
In Cafés & Restaurants
Search among the top brands by number of locations
An analysis of Gloria Jean's Coffees' competitors in the United States
An analysis of Gloria Jean's Coffees' competitors in the United States
Top-5 brands that brand's customers also visit
In Cafés & Restaurants
·Jun – Aug 25
Gloria Jean's Coffees is in the top 3% of brands
Sample of brands in the same percentile
Cafés & Restaurants
Market performance reveals brand strength relative to peers, impacting customer preference and competitive standing in the cafe & restaurant industry.
Gloria Jean's Coffees holds a leading market performance percentile of 97 in the United States. This indicates a strong brand share compared to competitors. Performance peers in the same range include Haven Riverfront Restaurant and Bar, Westport Flea Market, Maharaj Indian Grill Restaurant & Banquet, Wafels & Dinges, Coffee Waves, and The Brave Burger.
Customer satisfaction (CSAT) is crucial for loyalty. Tracking changes identifies improvement areas and benchmarks against competitors.
Gloria Jean's Coffees' overall CSAT is 72%, a 1.3 percentage point increase year-over-year. Illinois shows 69% CSAT with a 3.2 percentage point decrease, while Wisconsin is at 38% with a significant drop of 33.6 percentage points, indicating potential issues.
Average check reflects spending per customer. Monitoring trends helps understand revenue changes and informs pricing and promotion strategies.
The overall average check for Gloria Jean's Coffees is $7.10, a decrease of 17.8% year-over-year. In Illinois, the average check is $8.10 with no change. This signals a potential need to re-evaluate pricing strategies or promotions.
Outlet count indicates market presence and growth. Changes reflect expansion or contraction, impacting brand visibility and accessibility.
Gloria Jean's Coffees has 12 outlets in Illinois, 4 in Texas, 3 each in Pennsylvania, New York, and Wisconsin, 2 each in North Carolina and New Jersey, and 1 each in New Hampshire, California, and Maine. Illinois has the largest presence.
Identifying top competitors aids in strategic positioning. Cross-visitation reveals which brands attract similar customers for targeted marketing.
Top competitors for Gloria Jean's Coffees include McDonald's (12.24% cross-visitation), Chick-fil-A (12.24%), Dairy Queen (10.20%), Wendy's (8.16%), and Dunkin' (6.12%). This suggests that customers of Gloria Jean's also frequently visit these fast-food chains.
Traffic workload analysis identifies peak hours. This informs staffing and resource allocation to optimize customer experience and operational efficiency.
Peak traffic for Gloria Jean's Coffees occurs between 11 AM and 4 PM, with the highest workload around 3 PM (57.49%). Traffic is minimal between midnight and 6 AM, suggesting an opportunity to optimize operating hours.
Consumer segment analysis guides targeted marketing. Understanding demographics improves messaging and product offerings for better customer engagement.
Women exhibit a higher affinity (104) compared to men (96). Gen Y shows a high affinity (137), while Gen X (87) is under-indexed. Gen Z (56) shows significant under-representation, suggesting possible gaps in their appeal.