Search among the top brands by number of locations
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Managing Partner, Global Business Development
See what factors influence Gloria Jean's Coffees performance in the Australia and how they change over time
See what factors influence Gloria Jean's Coffees performance in the Australia and how they change over time
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Available by subscription
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafés & Restaurants
In Cafés & Restaurants
Search among the top brands by number of locations
In Cafés & Restaurants
·Jun – Aug 25
Gloria Jean's Coffees is in the top 1% of brands
Sample of brands in the same percentile
An analysis of Gloria Jean's Coffees' competitors in the Australia
An analysis of Gloria Jean's Coffees' competitors in the Australia
Top-5 brands that brand's customers also visit
Cafés & Restaurants
Market performance shows brand's foot traffic share, reflecting competitive strength and customer preference within its industry.
Gloria Jean's Coffees ranks in the top 1% in Australia's cafe & restaurant industry, indicating a leading market position. This means its brand captures a significant share of customer visits compared to competitors such as Amalfi Pizza & Pasta, Soul Origin, Enzo's Cucina, all within the same top percentile.
Customer satisfaction (CSAT) measures how well a brand meets customer expectations, directly impacting loyalty and revenue.
Gloria Jean's Coffees shows an overall CSAT of 70%, a 3.7 percentage point increase year-over-year. Satisfaction varies by state, with Victoria at 85% (up 24.7pp) and Western Australia at 26% (down 43.4pp), indicating regional differences in customer experience. The CSAT fluctuates from 67.95% to 78.06% between May and July 2025.
Average check reflects customer spending per visit, indicating pricing strategy effectiveness and customer purchase behavior.
The average check for Gloria Jean's Coffees is 18.8 AUD, a 18.5% increase year-over-year, which may reflect pricing adjustments or increased order values. Victoria shows the highest average check at 21.7 AUD. Average check varied from 14.5 AUD to 22.47 AUD between May and July 2025.
Outlet count indicates brand's reach and market presence, crucial for accessibility and brand visibility.
Gloria Jean's Coffees has the most outlets in New South Wales (57), followed by Queensland and Victoria (24 each). This distribution reveals the brand's geographical strengths and areas for potential expansion in other states like South Australia (6 outlets) and Western Australia (5 outlets).
Identifying key competitors through cross-visitation helps understand market dynamics and competitive threats.
McDonald's (14.96%), KFC (8.27%), and Hungry Jack's Burgers (5.12%) are the top brands Gloria Jean's Coffees' customers also visit. This shows that while customers choose Gloria Jean's for coffee, they also frequent fast-food chains, pointing to a need to differentiate more effectively in the broader food service market.
Understanding traffic workload by hour helps optimize staffing and resource allocation to meet customer demand.
Traffic workload peaks between 8 AM and 12 PM, with the highest workload at 10 AM (58.64%). Activity significantly drops after 4 PM, reaching minimal levels overnight. This data suggests that staffing and inventory should be maximized during peak morning hours to serve the most customers.
Analyzing consumer segments by gender and generation helps tailor marketing and product offerings for better engagement.
Women show a higher affinity (index 112) for Gloria Jean's Coffees compared to men (index 90). Gen Y has a high affinity (index 127), while Gen X (index 64) and Gen Z (index 84) are under-indexed. This implies marketing should target Gen Y and tailor strategies to better engage Gen X and Gen Z.