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See what factors influence Costa Coffee performance in the United Arab Emirates and how they change over time
See what factors influence Costa Coffee performance in the United Arab Emirates and how they change over time
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Managing Partner, Global Business Development
In Cafés & Restaurants
In Cafés & Restaurants
An analysis of Costa Coffee' competitors in the United Arab Emirates
An analysis of Costa Coffee' competitors in the United Arab Emirates
Top-5 brands that brand's customers also visit
In Cafés & Restaurants
·Jun – Aug 25
Costa Coffee is in the top 1% of brands
Sample of brands in the same percentile
Search among the top brands by number of locations
Cafés & Restaurants
Market performance reflects brand share of foot traffic, revealing its competitive strength and customer preference within the Cafe & Restaurants industry.
Costa Coffee holds a leading position with a percentile of 99, placing it in the top 1% of brands in the UAE's Cafe & Restaurants sector. This high percentile indicates a strong market presence and high customer preference compared to its peers. Competitors within a similar percentile range include Mogiya Authentic Japanese Restaurant, Allo Sham Restaurant - مطعم ألو شام, Bombay Borough, Emirates Sea Restaurant, Manaret Beirut Restaurant and Cafe, Arabian Fish House Restaurant & Cafe, all at the 99th percentile.
Customer satisfaction is crucial for brand loyalty and growth, reflecting the quality of service and products, directly impacting revenue and reputation.
Costa Coffee demonstrates strong customer satisfaction in the UAE, with an overall CSAT of 84%, a 6pp increase year-over-year. Abu Dhabi Emirate shows the highest CSAT at 86%, followed by Dubai at 84%, and Sharjah Emirate at 77%. The CSAT trend from May to July 2025 indicates a peak in July at 87.6.
Average check reveals customer spending habits, influencing revenue strategies and reflecting menu pricing effectiveness and customer purchase behavior.
Costa Coffee's overall average check in the UAE is 62.6 AED, a 43.2% increase year-over-year. Dubai shows the highest average check at 65 AED, followed by Abu Dhabi Emirate at 56.1 AED, and Sharjah Emirate at 45 AED. The average check trend from May to July 2025 shows growth, peaking at 71.60 AED in July.
Outlet count indicates brand reach and market penetration, directly impacting accessibility and potential revenue streams across different regions.
Costa Coffee has a significant presence in the UAE, with 108 outlets in Dubai, 26 in Abu Dhabi Emirate, 5 in Sharjah Emirate, and 4 in Ras al-Khaimah. Dubai accounts for the largest share of outlets, indicating a strong focus on this region.
Competitor analysis identifies key players impacting market share, guiding strategic positioning and differentiation efforts to enhance competitive advantage.
Costa Coffee's top competitors in the UAE, based on cross-visitation, are Starbucks (11.22%), McDonald's (10.24%), KFC (7.32%), Tim Hortons (6.10%), and Burger King (4.88%). Starbucks and McDonald's show a higher degree of customer overlap with Costa Coffee.
Traffic workload by hour shows peak operational times, allowing for optimized staffing and resource allocation to meet customer demand efficiently.
Costa Coffee experiences peak traffic workload between 10:00 AM and 6:00 PM, with the highest activity around 2:00 PM (49.71). Traffic is significantly lower during early morning hours (0:00 - 5:00), gradually increasing from 6:00 AM onwards.
Consumer segments help tailor marketing, ensuring offerings resonate with key demographics, enhancing engagement, and increasing customer acquisition and retention.
Costa Coffee's customer base in the UAE shows that Women are highly overrepresented (95) and Men overrepresented (103). Gen X is significantly overrepresented (160), while Gen Y is underrepresented (86), and Gen Z is overrepresented (124).