Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Available by subscription
Available by subscription
See what factors influence Costa Coffee performance in the United Arab Emirates and how they change over time
See what factors influence Costa Coffee performance in the United Arab Emirates and how they change over time
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Discover your traffic workload during different times of the day
In Cafés & Restaurants
In Cafés & Restaurants
In Cafés & Restaurants
·Jul – Sep 25
Costa Coffee is right in the middle
Sample of brands in the same percentile
An analysis of Costa Coffee' competitors in the United Arab Emirates
An analysis of Costa Coffee' competitors in the United Arab Emirates
Top-5 brands that brand's customers also visit
Cafés & Restaurants
Market performance percentile shows brand's share of foot traffic, revealing its competitive strength and customer preference in the industry.
Costa Coffee's market performance is at the 54th percentile in the UAE's Cafe & Restaurants industry, indicating an average/above average market standing. This means Costa Coffee captures a moderate share of customer traffic compared to its competitors. Performance peers in the same percentile range include MAHROSAH SWEETS, Panoor Restaurant, Harvest & Co, Karam Beirut, Kozhikode Star Restaurant, and Café De Paris - French Restaurant | Cafe.
Customer satisfaction (CSAT) reflects customer happiness, impacting loyalty and brand reputation, crucial for sustainable growth and competitive advantage.
Costa Coffee's overall CSAT in the UAE is 85%, a 4 percentage point increase year-over-year, indicating improved customer happiness. Abu Dhabi Emirate shows the highest CSAT at 86%, while Sharjah Emirate has the lowest at 59%, though it shows the largest growth of 19.9pp. CSAT has fluctuated between 83.18% and 86.86% during the reporting period.
Average check reveals customer spending habits, crucial for pricing strategies and revenue optimization, directly impacting profitability and business sustainability.
The average check for Costa Coffee varies by location. Dubai has an average check of 66.7 AED, while Abu Dhabi Emirate's average check is 57.1 AED. Overall average check data is not available. The average check has fluctuated between 49.32 AED and 72.06 AED during the reporting period.
Outlet count indicates brand reach and market presence, influencing accessibility and brand visibility, key drivers for market share and revenue generation.
Costa Coffee has a significant presence in Dubai with 112 outlets. Abu Dhabi Emirate has 29 outlets, Sharjah Emirate has 5, and Ras al-Khaimah has 4. This distribution highlights Dubai as a key market for Costa Coffee in the UAE.
Competitor analysis identifies key rivals and customer preferences, informing competitive strategies and differentiation efforts for market leadership.
Costa Coffee's top competitors in the UAE, based on cross-visitation, are McDonald's (9.76%), Starbucks (9.09%), Burger King (4.71%), Tim Hortons (4.71%), and KFC (4.71%). This indicates that customers who visit Costa Coffee also frequently visit these fast-food and coffee chains.
Traffic workload analysis optimizes staffing and resource allocation, ensuring efficient operations and enhanced customer experience during peak hours.
Costa Coffee experiences peak traffic workload between 10 AM and 6 PM (hod 10-18), with the highest workload around 5 PM (hod 17) at 48.65%. Traffic is lowest in the early morning hours (0-5 AM), indicating the need for staffing adjustments based on hourly demand.
Understanding consumer segments enables targeted marketing, enhancing engagement and brand resonance, crucial for maximizing ROI and building customer loyalty.
Costa Coffee's customer base shows a high affinity towards women (99) and men (101). Gen X (150) and Gen Z (136) show high affinity, while Gen Y (86) is under-indexed. This suggests that Gen X and Gen Z are more strongly represented among Costa Coffee customers compared to the average consumer.