Search among the top café & restaurant brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
SDS is in the top 1% of brands
Sample of brands in the same percentile
See what factors influence SDS performance in the Malaysia and how they change over time
See what factors influence SDS performance in the Malaysia and how they change over time
Available by subscription
Available by subscription
An analysis of SDS' competitors in the Malaysia
An analysis of SDS' competitors in the Malaysia
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market performance shows a brand's share of foot traffic, revealing its competitive strength and customer preference in the cafe & restaurant industry.
SDS is a leading brand in Malaysia's Cafe & Restaurants industry, ranking in the top 1% for market performance. This indicates a strong market presence. Performance peers within the same percentile include: Laksa Mana, Thai Smile Perda Jaya, Sate Pagi by Sate Zul Beserah, Choon Guan Hainan Coffee 1956 偆園海南咖啡1956 (Bukit Raja Klang), Idealite @ Bukit Jalil, and Kolumpo Kopitiam (Sri Rampai).
Customer satisfaction reflects customer loyalty and service quality, directly impacting long-term business success and brand reputation.
SDS's overall customer satisfaction (CSAT) is 52%, a 10.2 percentage point decrease year-over-year. Selangor shows the highest CSAT at 59%, while Putrajaya and Negeri Sembilan have significantly lower CSAT scores, at 41% and 32% respectively. CSAT has decreased over the months from April (54.26%) to June (47.89%).
Average check reveals customer spending habits, influencing revenue strategies and menu pricing to optimize profitability.
The overall average check for SDS is 38 MYR, a 15.8% decrease year-over-year. Selangor has the highest average check at 44.5 MYR. The average check fluctuated between April (36.15 MYR) and June (36.96 MYR), peaking in May (41 MYR).
Outlet count indicates market reach and growth potential, crucial for brand visibility and accessibility to customers across regions.
SDS has the most outlets in Johor (19), followed by Selangor (3). Negeri Sembilan, Kedah, Putrajaya, and Pahang each have a smaller number of outlets. This distribution highlights Johor as a key market for SDS.
Competitive analysis identifies key rivals, guiding strategic decisions to differentiate and capture market share by understanding consumer choices.
SDS's customers also frequently visit ZUS Coffee (10.20%), KFC (6.12%), McDonald's (5.44%), Tea Garden (4.76%), and The Coffee Bean & Tea Leaf (4.08%). These brands are SDS's main competitors.
Traffic workload patterns inform staffing and operational adjustments, ensuring optimal service and resource allocation during peak hours.
SDS experiences peak traffic between 17:00 (5 PM) and 20:00 (8 PM), with a high of 67.14% at 18:00 (6 PM). Traffic is minimal between midnight and 8:00 (8 AM). This indicates the need for more staff during evening hours.
Understanding consumer segments enables targeted marketing and product strategies, improving customer engagement and brand relevance.
Women (108 affinity index) are over-represented among SDS consumers compared to men (95 affinity index). Gen X (130 affinity index) shows the highest affinity. Gen Y (102 affinity index) shows average representation, while Gen Z (81 affinity index) is under-indexed.