Search among the top café & restaurant brands by number of locations
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Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
Madam Kwan's is in the top 1% of brands
Sample of brands in the same percentile
See what factors influence Madam Kwan's performance in the Malaysia and how they change over time
See what factors influence Madam Kwan's performance in the Malaysia and how they change over time
Available by subscription
Available by subscription
An analysis of Madam Kwan's' competitors in the Malaysia
An analysis of Madam Kwan's' competitors in the Malaysia
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market performance percentile indicates brand's share of foot traffic, competitive strength, and customer preference in the Cafe & Restaurants industry.
Madam Kwan's is a leading brand in Malaysia's Cafe & Restaurants industry, with a market performance percentile of 99, placing it in the top 1%. This indicates strong market dominance. Performance peers in the same percentile range include: Soru Station, Tealive, Donkai - The Exchange TRX, 农耕记湖南菜 Nong Geng Ji @ Pavilion, TGI Fridays, and Penang Chendul.
Customer satisfaction (CSAT) is crucial for loyalty, brand reputation, and revenue. Declining CSAT signals potential issues needing attention.
Overall customer satisfaction for Madam Kwan's is 82%, a decrease of 6 percentage points year-over-year. Johor and Selangor show the highest satisfaction, while Pahang and Sabah show lower satisfaction, indicating a need to investigate and improve customer experience in those states. Kuala Lumpur also shows a significant decrease in CSAT.
Average check (transaction value) reflects customer spending habits and menu pricing effectiveness, influencing overall revenue.
The overall average check for Madam Kwan's is 61.9 MYR, a decrease of 1.6% year-over-year. Selangor has the highest average check at 71.1 MYR, while Kuala Lumpur has the lowest at 58.6 MYR. This suggests variations in customer spending or menu preferences across different states.
Outlet count indicates brand reach and market penetration. Expansion reflects growth, while contraction may signal strategic shifts.
Madam Kwan's has the most outlets in Kuala Lumpur (7), followed by Selangor (4). Sabah, Johor, and Pahang each have 2 outlets, and Penang has 1. This distribution reflects the brand's strategic focus on key urban areas within Malaysia.
Identifying key competitors through cross-visitation patterns allows for strategic benchmarking and competitive advantage.
The top competitors for Madam Kwan's, based on customer cross-visitation, are Starbucks (3.15%), EQ (2.58%), McDonald's (2.58%), ZUS Coffee (2.44%), and Troika Sky Dining (2.15%). This indicates that customers who visit Madam Kwan's also frequent these establishments.
Traffic workload analysis helps optimize staffing, promotions, and resource allocation based on peak customer traffic times.
Madam Kwan's experiences peak traffic between 10:00 AM and 10:00 PM, with the highest workload concentrated between 12:00 PM and 7:00 PM. Minimal traffic occurs between midnight and 7:00 AM. This data indicates that the cafe and restaurants are mostly busy during the daytime.
Analyzing consumer segments by gender and generation allows for targeted marketing, personalized experiences, and optimized product offerings.
Madam Kwan's has a higher affinity with women (Index 116) compared to men (Index 88). Among generations, Gen X shows the highest affinity (Index 115), followed by Gen Y (Index 108), while Gen Z is under-indexed (Index 86), suggesting an opportunity to increase Gen Z engagement.