Book a demo—
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions

Vinkal Chadha
Managing Partner, Global Business Development
Search among the top café & restaurant brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
Hotel Chocolat is in the top 1% of brands
Sample of brands in the same percentile
See what factors influence Hotel Chocolat performance in the United Kingdom and how they change over time
See what factors influence Hotel Chocolat performance in the United Kingdom and how they change over time
Available by subscription
Available by subscription
An analysis of Hotel Chocolat' competitors in the United Kingdom
An analysis of Hotel Chocolat' competitors in the United Kingdom
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market Performance percentile shows brand's foot traffic share, indicating competitive strength and customer preference in its industry.
Hotel Chocolat's Market Performance is at the 99th percentile, a leading position. This signifies high customer preference and a strong competitive edge. Performance peers include Hoop & Toy, Chatwala, Knoops, Yakinori, Mooboo, and Grasso.
Customer Satisfaction (CSAT) measures how well a brand meets customer expectations, driving loyalty and positive word-of-mouth, vital for sustainable growth.
Hotel Chocolat demonstrates strong customer satisfaction, with an overall CSAT of 92%, up by 11.7 percentage points year-over-year. CSAT varies by region, with England at 93%, Northern Ireland at 90%, Scotland at 89%, and Wales at 84%, all showing year-over-year growth.
Tracking outlet numbers indicates brand expansion and market penetration, directly impacting revenue potential and geographic reach.
Hotel Chocolat has 77 outlets in England, 8 in Scotland, 4 in Wales and 2 in Northern Ireland. England has the majority of outlets.
Identifying competitors helps understand the competitive landscape and refine strategies to attract and retain customers.
The top competitors for Hotel Chocolat, based on cross-visitation, are McDonald's (9.68%), JD Wetherspoon (6.99%), Costa Coffee (4.84%), Starbucks (4.30%), and Caffè Nero (4.30%).
Analyzing traffic workload by hour helps optimize staffing and resource allocation to meet customer demand effectively.
Hotel Chocolat experiences peak traffic between 12 PM and 2 PM, with the highest traffic workload at 62.53% at 1 PM. Traffic is minimal before 8 AM and after 9 PM.
Analyzing consumer segments by gender and generation allows for targeted marketing and product development, increasing engagement and ROI.
Women are overrepresented (111 index), indicating high affinity towards Hotel Chocolat. Men are underrepresented (93 index). Gen X is highly overrepresented (130 index), while Gen Y (84 index) and Gen Z (69 index) are underrepresented.