Search among the top café & restaurant brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
Gigi Coffee is in the top 1% of brands
Sample of brands in the same percentile
See what factors influence Gigi Coffee performance in the Malaysia and how they change over time
See what factors influence Gigi Coffee performance in the Malaysia and how they change over time
Available by subscription
Available by subscription
An analysis of Gigi Coffee' competitors in the Malaysia
An analysis of Gigi Coffee' competitors in the Malaysia
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market performance percentile reveals competitive strength and customer preference in the industry.
Gigi Coffee holds a leading position with a percentile of 99, placing it in the top 1% of brands. This high percentile indicates a strong market presence and significant customer preference compared to its peers like 海尚人 Hai Shang Ren Seafood Restaurant, Al Sultan, Oriental Kopi 华阳, Pauline's, FOWLBOYS, and PINWHEEL RESTO CAFE, which are in the same range.
Customer satisfaction reflects brand perception, loyalty, and service quality, driving repeat business.
Gigi Coffee demonstrates strong customer satisfaction with an overall CSAT of 84%, a notable 11.6 percentage point increase year-over-year. The highest satisfaction is observed in Perlis (100%), followed by Kedah (97%), Pahang (93%), Penang (88%), and Perak (85%). This indicates positive customer experiences across various states in Malaysia.
Average check indicates customer spending habits and the perceived value of the brand's offerings.
Gigi Coffee's overall average check is 21.5 MYR, reflecting a 12.1% increase year-over-year, signaling higher spending per customer. Perak leads with an average check of 30.9 MYR, followed by Johor (28.9 MYR), Penang (25.8 MYR), Selangor (20.8 MYR), and Kuala Lumpur (18.4 MYR). This variation reveals different spending behaviors across regions.
Outlet count reflects brand expansion, market penetration, and accessibility to customers.
Gigi Coffee has a significant presence in Malaysia, with a total of 43 outlets in Selangor, indicating its primary market. Kuala Lumpur follows with 31 outlets, then Johor with 19. Perak, Penang, Kedah, Pahang, Negeri Sembilan, Sarawak have fewer outlets, suggesting room for expansion in those areas.
Competitor analysis identifies key rivals and customer preferences, guiding strategic positioning.
Gigi Coffee's main competitors include ZUS Coffee (14.35% cross-visitation), The Coffee Bean & Tea Leaf (4.93%), Secret Recipe (4.48%), KFC and McDonald's (4.04%). High cross-visitation to ZUS Coffee indicates similar customer bases and potentially overlapping market segments, signaling the need for differentiated offerings and strategies.
Traffic workload analysis optimizes staffing, resource allocation, and operational efficiency during peak hours.
Gigi Coffee experiences peak traffic workload between 10:00 and 21:00, with the highest activity around 15:00-17:00 (approximately 52%). Traffic is minimal before 6:00 and after 22:00. This data helps optimize staffing levels and manage resources effectively throughout the day.
Consumer segment analysis informs targeted marketing, personalized experiences, and product development strategies.
Gigi Coffee's customer base shows a high affinity towards women (110) compared to men (93). Among generations, Gen Y exhibits a strong affinity (111), while Gen X (69) and Gen Z (96) are represented differently. This information suggests opportunities for tailored marketing campaigns and product offerings targeted at these distinct consumer segments.