Search among the top café & restaurant brands by number of locations
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Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
Dolly Dim Sum is in the top 1% of brands
Sample of brands in the same percentile
See what factors influence Dolly Dim Sum performance in the Malaysia and how they change over time
See what factors influence Dolly Dim Sum performance in the Malaysia and how they change over time
Available by subscription
Available by subscription
An analysis of Dolly Dim Sum' competitors in the Malaysia
An analysis of Dolly Dim Sum' competitors in the Malaysia
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market Performance shows brand's share of foot traffic, revealing its competitive strength and customer preference in the industry.
Dolly Dim Sum is a leading brand, securing a top 1% market performance in Malaysia's Cafe & Restaurants sector. This position shows the brand’s strong competitive edge. Performance peers include My Humble Bowl, d'Tandoor Restaurant, LAZY MONDAY HQ, The Beer Factory, Empat Sekawan (Puchong Jaya), and Face To Face Noodle House 面对面, all within a similar range.
Customer Satisfaction reflects brand perception, impacting loyalty and revenue. Monitoring CSAT helps identify areas for service improvement.
Dolly Dim Sum's overall customer satisfaction (CSAT) is 85%, a decrease of 4.8pp year-over-year. Pahang shows high CSAT (99%), while Johor has the lowest (77%) with a significant decrease. This indicates varying service quality across different states. There is a need to investigate the reasons for CSAT decline in Johor, Kuala Lumpur and Selangor.
Average Check measures customer spending per visit, indicating pricing strategy effectiveness and customer purchase behavior.
Dolly Dim Sum's overall average check is 66.9 MYR, a 1.7% decrease year-over-year. Johor has the highest average check (89.2 MYR). The lowest average check is in Pahang (58.9 MYR). This suggests regional differences in customer spending habits and preferences. There is need for strategy to increase average check by region.
Number of Outlets indicates brand reach and expansion strategy, influencing market presence and accessibility to customers.
Dolly Dim Sum has 5 outlets each in Selangor and Kuala Lumpur. There is 1 outlet in both Johor and Pahang. This shows a concentrated presence in Selangor and Kuala Lumpur with opportunity for expansion to other states. There is a need to analize optimal location for potential outlets.
Competitor analysis identifies key rivals and cross-visitation patterns, informing competitive strategy and customer retention efforts.
Dolly Dim Sum's top competitors based on cross-visitation are KFC (4.62%), BananaBro (4.05%), Madam Kwan's (4.05%), Kenny Hills Bakers (3.47%), and Nando's (2.31%). This indicates shared customer interest, suggesting potential for competitive benchmarking and strategic partnerships.
Traffic Workload shows peak hours, enabling optimal staffing and resource allocation to improve service efficiency.
Dolly Dim Sum experiences peak traffic between 12:00 PM and 8:00 PM, with the highest workload around 1:00 PM (63.79). Traffic is minimal during the early morning hours. This informs staff scheduling and resource allocation to meet customer demand during peak times.
Consumer Segments helps tailor marketing, maximizing ROI by focusing on groups with high brand affinity.
Dolly Dim Sum's customer base shows high affinity with women (index 121) and Gen Z (index 119). Men are under-indexed (85), as are Gen X (99) and Gen Y (97). This suggests marketing should focus on female and Gen Z preferences, with strategies to engage Gen X, Gen Y and male customers.