Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Available by subscription
Available by subscription
See what factors influence Chili's performance in the United States and how they change over time
See what factors influence Chili's performance in the United States and how they change over time
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Discover your traffic workload during different times of the day
In Cafés & Restaurants
In Cafés & Restaurants
In Cafés & Restaurants
·Jul – Sep 25
Chili's is in the lower 41% of brands
Sample of brands in the same percentile
An analysis of Chili's' competitors in the United States
An analysis of Chili's' competitors in the United States
Top-5 brands that brand's customers also visit
Cafés & Restaurants
Market performance percentile shows brand's foot traffic share, revealing competitive strength and customer preference in the industry.
Chili's market performance is in the lower 41%, indicating a below average market standing. This means that Chili's captures less foot traffic compared to its competitors. Performance peers in the same percentile: Blueberry Hill Family Restaurant, Paisans Pizzeria, Felipe's Mexican Taqueria, Vintage Green Rooftop, Elia, 26 Thai Kitchen.
Customer satisfaction (CSAT) reflects customer happiness, impacting loyalty and brand reputation, crucial for sustained growth.
Chili's overall customer satisfaction is 70%, a 5.2 percentage point increase year-over-year. In Puerto Rico, CSAT is also 70% with a similar increase. The CSAT trend shows fluctuations between 66.93% and 73.61% over the observed period, indicating varying customer experiences.
Average check reveals spending per customer, crucial for revenue insights and pricing strategy optimization.
Chili's overall average check is $35.90, a 10% decrease year-over-year. In Puerto Rico, the average check is also $35.90. The average check fluctuated between $34.09 and $36.98 during the observed period, suggesting variability in customer spending.
Outlet count indicates brand reach and market presence, influencing accessibility and revenue potential.
Chili's has 20 outlets in Puerto Rico. This number represents the brand's physical presence and accessibility to customers in that specific location.
Competitor analysis identifies key rivals, informing strategies to gain market share and customer loyalty.
The top competitors for Chili's, based on customer cross-visitation, are McDonald's (14.91%), Burger King (13.99%), El Mesón Sandwiches (11.24%), Wendy's (9.63%), and Church's Chicken (8.94%). This indicates that customers who visit Chili's also frequently visit these fast-food chains.
Traffic workload reveals peak hours, enabling efficient staffing and resource allocation for optimal service.
Chili's experiences peak traffic workload between 11:00 AM and 9:00 PM, with the highest workload at 6:00 PM (67.50%) and 5:00 PM (65.85%). Traffic is minimal during early morning hours.
Understanding consumer segments enables targeted marketing, improving engagement and ROI by tailoring strategies to specific groups.
Chili's customer base shows a higher affinity towards women (91%) compared to men (109%). Among generations, Gen X is overrepresented (124%), while Gen Y (89%) and Gen Z (74%) are underrepresented, indicating varying levels of engagement across age groups.