Search among the top brands by number of locations
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Managing Partner, Global Business Development
Search among the top brands by number of locations
See what factors influence Ben & Jerry's performance in the United Kingdom and how they change over time
See what factors influence Ben & Jerry's performance in the United Kingdom and how they change over time
Available by subscription
Available by subscription
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafés & Restaurants
In Cafés & Restaurants
An analysis of Ben & Jerry's' competitors in the United Kingdom
An analysis of Ben & Jerry's' competitors in the United Kingdom
Top-5 brands that brand's customers also visit
In Cafés & Restaurants
·Jun – Aug 25
Ben & Jerry's is in the top 6% of brands
Sample of brands in the same percentile
Cafés & Restaurants
Market Performance reveals brand's share of foot traffic, reflecting its competitive strength and customer preference in the industry.
Ben & Jerry's holds a market performance percentile of 94 in the United Kingdom's Cafe & Restaurants industry, indicating a leading market position. This means Ben & Jerry's captures a significant share of customer foot traffic compared to its competitors. Performance peers in the same percentile range include The Italian Sul Lago Milton Keynes, TDQ Steaks, The Railway, Liosis Heaton, Trawler's Catch, and The nomad stop.
Customer Satisfaction reflects brand loyalty and service quality, crucial for repeat business and positive word-of-mouth referrals.
Ben & Jerry's has an overall customer satisfaction (CSAT) score of 72% in the United Kingdom, a slight decrease of 0.8 percentage points year-over-year. In England, CSAT mirrors the overall value at 72%, with a similar decrease. The CSAT trend decreased from May to July of 2025. This suggests customers are generally satisfied, but there's a slight downward trend.
Number of Outlets reflects brand's reach and accessibility, impacting market penetration and brand visibility across regions.
Ben & Jerry's has a total of 10 outlets in the United Kingdom. 9 outlets are located in England, representing the majority of their presence, and 1 outlet is in Wales, indicating a smaller presence relative to England.
Competitor analysis reveals key players attracting similar customers, informing competitive strategies and differentiation efforts.
The top competitors for Ben & Jerry's in the United Kingdom, based on cross-visitation, are Mattoni Restaurant (9.52% cross-visitation), The Old Bank of England (4.76%), Sub Xpress Pizza (4.76%), Farmhouse Inns (4.76%), and Starbucks (4.76%). Mattoni Restaurant demonstrates higher affinity, indicating substantial overlap with Ben & Jerry's customer base.
Traffic Workload identifies peak hours, enabling optimized staffing, marketing, and resource allocation for efficient operations.
Ben & Jerry's in the United Kingdom experiences peak traffic workload between 10:00 AM and 9:00 PM, with the highest activity around 3:00 PM. Traffic workload is minimal during the early morning hours (0:00 - 9:00). This indicates that the busiest times align with typical dining hours, requiring sufficient staffing during these periods.
Consumer segments reveal audience demographics, enabling targeted marketing and tailored product offerings for optimal engagement.
Women show a high affinity (95) with Ben & Jerry’s, whereas men are over-indexed (103). Gen X is over-indexed (179), suggesting they have higher-than-average interest. Gen Y exhibits average affinity (100). These insights can inform targeted marketing and positioning strategies.