Search among the top café & restaurant brands by number of locations
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Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
Shangri-La is in the top 1% of brands
Sample of brands in the same percentile
See what factors influence Shangri-La performance in the Philippines and how they change over time
See what factors influence Shangri-La performance in the Philippines and how they change over time
Available by subscription
Available by subscription
An analysis of Shangri-La' competitors in the Philippines
An analysis of Shangri-La' competitors in the Philippines
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market performance percentile shows brand's foot traffic share, revealing competitive strength and customer preference.
Shangri-La's market performance in the Philippines is leading, securing a top 1% position in the Cafe & Restaurants industry. This means Shangri-La captures a significantly higher proportion of customer visits. Performance peers include: Jin Joo Korean Grill, Ginza Gyu, Overdoughs Cafe Ayala Malls Circuit, COCHI, Filling Station Bar And Cafe, Din Tai Fung - Megamall.
Customer satisfaction (CSAT) indicates customer loyalty and brand perception, crucial for repeat business and positive word-of-mouth.
Shangri-La's overall CSAT is 84%, a decrease of 2.9 percentage points year-over-year. Central Visayas shows a CSAT of 87% (down 7.4pp), Western Visayas 86% (down 13.6pp), and Metro Manila 83% (up 9.9pp). CSAT experienced fluctuation between April and June 2025, peaking in June.
Average check reflects customer spending habits and pricing strategy effectiveness, impacting overall revenue and profitability.
Shangri-La's overall average check is 2000 PHP, an increase of 8.8% year-over-year. Metro Manila's average check is 2000 PHP, while Central Visayas is 1700 PHP. The average check fluctuated between April and June 2025, with a high in April.
Number of outlets indicates market reach and brand presence, directly influencing accessibility and customer acquisition.
Shangri-La has 10 outlets in Metro Manila, 7 in Central Visayas, and 2 in Western Visayas. This distribution highlights a stronger presence in Metro Manila, indicating strategic focus on this region.
Competitor analysis helps identify market rivals and understand customer choices, enabling strategic positioning and differentiation.
Shangri-La's top competitors, based on customer cross-visitation, are McDonald's (7.94%), Burger King (7.94%), Jollibee (6.35%), Starbucks (6.35%), and Wildflour Restaurant (4.76%). This reveals that Shangri-La's customers also frequent fast-food and coffee chains.
Traffic workload analysis by hour reveals peak times, enabling efficient staffing and resource allocation for better service.
Shangri-La experiences peak traffic workload between 12:00 and 20:00, with the highest workload at 13:00 (59.76). Traffic is minimal between 1:00 and 5:00. This indicates concentrated activity during lunch and dinner hours.
Consumer segment analysis enables tailored marketing strategies, maximizing engagement and conversion based on demographic insights.
Women are overrepresented among Shangri-La's consumers (affinity index 93), while men are also overrepresented (affinity index 104). Gen Y has a high affinity (120), Gen X showes 86 affinity index, while Gen Z is underrepresented (affinity index 70).