Search among the top café & restaurant brands by number of locations
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Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
Pontillo's is in the top 5% of brands
Sample of brands in the same percentile
See what factors influence Pontillo's performance in the United States and how they change over time
See what factors influence Pontillo's performance in the United States and how they change over time
Available by subscription
Available by subscription
An analysis of Pontillo's' competitors in the United States
An analysis of Pontillo's' competitors in the United States
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market performance indicates brand's share of foot traffic, revealing its competitive strength and customer preference in the industry.
Pontillo's market performance is at the 95th percentile, indicating a leading position. This reflects strong customer preference and competitiveness. Peers in a similar range include Backstory Coffee Roasters, Cadillac Bar, Roasting Plant Coffee, Plymouth Restaurant & Rooftop Bar, Kokoro, Latinos y Mas Restaurant.
Customer satisfaction (CSAT) is crucial for loyalty and brand perception, reflecting service quality and customer experience effectiveness.
Pontillo's overall CSAT is 63%, a decrease of 18.2 percentage points year-over-year. This decline suggests a need for improvement in customer service or product quality to regain customer satisfaction levels in New York.
Average check reflects customer spending per visit, indicating pricing strategy effectiveness and customer purchase behavior.
Pontillo's average check is $17.50, a decrease of 6.7% year-over-year. This suggests customers are spending less per visit, which could be due to pricing changes or altered purchase habits in New York.
Number of outlets indicates brand's market presence and reach, directly impacting accessibility and revenue potential.
Pontillo's operates 15 outlets in New York. Maintaining this number suggests a stable market presence within the state, serving as consistent service points.
Identifying top competitors helps understand the competitive landscape and refine strategies to attract and retain customers.
Pontillo's top competitors based on customer cross-visitation are McDonald's (12.12%), Chick-fil-A (9.09%), Tim Hortons (9.09%), Chipotle Mexican Grill (9.09%), and Leroy's No Finer Diner (6.06%). These brands capture Pontillo's customer attention.
Understanding traffic workload by hours helps optimize staffing and resources to meet customer demand efficiently.
Pontillo's experiences peak traffic between 11 AM and 8 PM, with the highest workload at 50.91% at 5 PM. Traffic is minimal between midnight and 9 AM, suggesting the need to focus resources during peak hours.
Analyzing consumer segments by gender and generation informs targeted marketing, optimizing engagement and brand resonance.
Pontillo's customer base shows a higher affinity among women (82%) compared to men (115%). Gen X has an affinity index of 110% while Gen Y has 80%. This indicates that women are overrepresented, and GenX are overrepresented relative to the average consumer, while GenY are underrepresented.