Search among the top café & restaurant brands by number of locations
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Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
海底捞 is in the top 1% of brands
Sample of brands in the same percentile
See what factors influence 海底捞 performance in the United States and how they change over time
See what factors influence 海底捞 performance in the United States and how they change over time
Available by subscription
Available by subscription
An analysis of 海底捞' competitors in the United States
An analysis of 海底捞' competitors in the United States
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market performance percentile indicates brand's share of foot traffic, revealing competitive strength and customer preference.
海底捞 is a leading brand with a market performance percentile of 99 in the United States' Cafe & Restaurants industry. This indicates a strong competitive position relative to peers like Tulum Mexican Cuisine, Cafe Express, OTTO, Friedman's, Maya Thai Cuisine, and Colombian House, which all share a similar leading position.
Customer satisfaction (CSAT) reflects customer happiness, influencing loyalty, repurchases, and positive word-of-mouth.
海底捞's overall customer satisfaction is high at 91%, though it experienced a 1.5 percentage point decrease year-over-year. In New York, CSAT is also 91%, reflecting a consistent satisfaction level across locations. Recent months show fluctuation, peaking at 93.13% in June 2025.
Average check reveals spending habits, informing pricing strategies, menu optimization, and revenue forecasts.
海底捞's overall average check is $59.20, reflecting a 11.30% decrease year-over-year. New York maintains this average, showing consistent spending habits. Recent trends indicate an increasing average check, peaking at $65.66 in June 2025.
Outlet count indicates brand presence, influencing market reach, accessibility, and revenue potential.
海底捞 has 1 outlet in New York, representing 100% of its current outlet presence in the United States. This indicates a concentrated market presence in this specific state.
Competitor analysis identifies key rivals, revealing market dynamics, competitive advantages, and potential threats.
The top competitors for 海底捞, based on customer cross-visitation, are Shake Shack (4.85%), Starbucks (4.85%), Hao Noodle (4.85%), 鱼你在一起 Fish With You | Sauerkraut Fish (3.88%), and Jongro BBQ (2.91%). These brands are frequently visited by 海底捞's customers, showing shared customer interests.
Traffic workload reveals peak hours, guiding staffing, inventory, and operational efficiency for optimal service.
海底捞 experiences peak traffic workload between 11:00 AM and 10:00 PM, with the highest workload around 2:00 PM (76.57%). The early morning hours (1:00 AM to 10:00 AM) show significantly lower traffic, suggesting minimal activity during these times.
Analyzing consumer segments informs targeted marketing by tailoring strategies to audience demographics and preferences.
海底捞's customer base shows high affinity among women (89) and moderate representation of men (110), relative to the average. Gen Z (437) exhibit the highest engagement, with Gen Y (80) and Gen X (44) showing lower affinity.