Search among the top café & restaurant brands by number of locations
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Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
Gong Cha is in the top 1% of brands
Sample of brands in the same percentile
See what factors influence Gong Cha performance in the Canada and how they change over time
See what factors influence Gong Cha performance in the Canada and how they change over time
Available by subscription
Available by subscription
An analysis of Gong Cha' competitors in the Canada
An analysis of Gong Cha' competitors in the Canada
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market performance reveals brand's share of foot traffic, reflecting its competitive strength and customer preference in the industry.
Gong Cha in Canada holds a leading market position with a percentile of 99, placing it in the top 1% of brands. This indicates a strong competitive advantage. Performance peers include Pita Lite Shawarma, Les Enfants Terribles, Opa! of Greece, Black's Pub, Masakali Indian Resto Bar, and Afghan Flame.
Customer satisfaction (CSAT) reflects the degree to which customers are happy, and it's a key indicator of loyalty and brand perception.
Gong Cha's overall CSAT in Canada is 75%, a slight decrease of 0.6 percentage points year-over-year. Ontario leads with 77% satisfaction, followed by Alberta at 76%. British Columbia shows a decline to 71%, and Quebec is at 58% with a significant drop. Overall trend indicates a need to address satisfaction declines in specific regions.
Number of outlets indicates brand's reach and penetration in the market, reflecting expansion strategy and market coverage.
Gong Cha has 40 outlets in Ontario, 12 in Alberta, 7 in British Columbia, 4 each in Saskatchewan and Quebec, 3 in Manitoba and 1 in Nova Scotia. Ontario dominates Gong Cha's presence in Canada, indicating a strategic focus on this region.
Competitor analysis identifies key players and cross-visitation patterns, highlighting competitive dynamics and customer preferences.
Gong Cha's top competitors in Canada, based on customer cross-visitation, are Tim Hortons (13.76%), McDonald's (8.87%), Starbucks (4.89%), A&W Canada (4.59%), and Wendy's (3.98%). This shows significant overlap with major fast-food and coffee chains.
Understanding peak hours helps in optimizing staffing and resource allocation, improving customer experience and operational efficiency.
Traffic workload for Gong Cha in Canada peaks between 14:00 (2:00 PM) and 19:00 (7:00 PM), with the highest traffic around 17:00 (5:00 PM). The early morning hours show almost no traffic. This indicates when Gong Cha experiences the highest customer volume.
Consumer segment analysis reveals key demographic groups, enabling targeted marketing and product strategies for increased relevance and engagement.
Gong Cha’s customer base shows a high affinity among women (Index=123) and Gen Z (Index=221). Gen Y shows a moderate affinity (Index=104), and Gen X is under-indexed (Index=65). This suggests women and Gen Z customers show a higher-than-average interest in Gong Cha.