Search among the top café & restaurant brands by number of locations
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Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
Gloria Jean's Coffees is in the top 8% of brands
Sample of brands in the same percentile
See what factors influence Gloria Jean's Coffees performance in the Malaysia and how they change over time
See what factors influence Gloria Jean's Coffees performance in the Malaysia and how they change over time
Available by subscription
Available by subscription
An analysis of Gloria Jean's Coffees' competitors in the Malaysia
An analysis of Gloria Jean's Coffees' competitors in the Malaysia
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market performance reveals brand's foot traffic share, crucial for assessing competitive strength and customer preference.
Gloria Jean's Coffees holds a leading market performance position at the 92nd percentile. This signifies strong customer preference. Performance peers in the same range include Kinsahi @ Mid Valley Southkey, Old Nanyang Coffee Leisure Mall, Ooh LalaPot Taman Segar, Atmosferah Restaurant 3, Nasi Ayam Ayah Bukit Kemuning, and Jesselton Point Seafood Restaurant.
Customer satisfaction reflects brand perception and loyalty, influencing repeat business and positive word-of-mouth.
Gloria Jean's Coffees boasts an 83% customer satisfaction, a significant 20.7 percentage point increase year-over-year. Kuala Lumpur shows high satisfaction (84%), while Selangor reports 55%. Maintaining this positive trend is vital for sustained growth.
Outlet count indicates brand reach and market presence, impacting accessibility and brand visibility.
Gloria Jean's Coffees has a significant presence in Selangor (11 outlets) and Kuala Lumpur (10 outlets). Expanding to other states such as Putrajaya (4), Pahang (2), Kelantan (2), Johor (2), Penang (1), Kedah (1), Negeri Sembilan (1), and Sabah (1) can increase market share.
Identifying competitors helps understand market dynamics and benchmark performance against key players.
Gloria Jean's Coffees' customers also frequent McDonald's (21.05%), Sushi Mentai (15.79%), Starbucks (15.79%), ZUS Coffee (10.53%), and The Coffee Bean & Tea Leaf (10.53%). This cross-visitation data informs competitive strategy and highlights potential partnership opportunities.
Traffic workload analysis reveals peak hours, enabling optimal staffing and resource allocation.
Gloria Jean's Coffees experiences peak traffic between 10 AM and 6 PM, with the highest workload around 3 PM (50.62%). Staffing and marketing efforts should be optimized to cater to these peak hours, improving customer experience.
Consumer segment analysis informs targeted marketing by revealing the demographic profile of brand's customer base.
Gloria Jean's Coffees shows higher affinity with Men (161 index) compared to Women (13 index). The brand is highly preferred among Gen X (187 index), Gen Y (69 index), and Gen Z (48 index). Tailoring marketing towards these preferences may strengthen loyalty and brand perception.