Search among the top brands by number of locations
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Managing Partner, Global Business Development
Search among the top brands by number of locations
See what factors influence Klein's performance in the Germany and how they change over time
See what factors influence Klein's performance in the Germany and how they change over time
Available by subscription
Available by subscription
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafés & Restaurants
In Cafés & Restaurants
An analysis of Klein's' competitors in the Germany
An analysis of Klein's' competitors in the Germany
Top-5 brands that brand's customers also visit
In Cafés & Restaurants
·Jun – Aug 25
Klein's is in the top 2% of brands
Sample of brands in the same percentile
Cafés & Restaurants
Market performance percentile reveals brand's share of foot traffic, indicating competitive strength and customer preference in the industry.
Klein's, with a market performance of 98, is a leading brand. This means it captures a significant share of customer traffic compared to its peers like Gungl Stubn, Alte Fischerei, Liu's Hotpot - Liu Yi Shou, COFX 4, Räucherkate "Zur Perle", and 1894 Bistro & Bar, indicating strong market dominance.
CSAT reflects customers' happiness, impacting loyalty and brand reputation. Monitoring CSAT helps identify areas for improvement to boost retention.
Klein's overall customer satisfaction (CSAT) is 67%, a decrease of 5.1 percentage points year-over-year. In North Rhine-Westphalia, the CSAT is also 67% with the same decrease. This decline suggests a need to investigate and address potential service or product issues affecting customer perception.
Outlet count indicates brand reach and market presence. Growth in outlets signifies expansion and wider customer access.
Klein's operates 32 outlets in North Rhine-Westphalia. This indicates a concentrated presence in this region, suggesting a strong foothold in the local market without current growth.
Competitor analysis reveals key rivals and customer preferences, shaping competitive strategies and identifying differentiation opportunities.
Klein's top competitors, based on customer cross-visitation, are McDonald's (10.91%), L'Osteria (9.09%), and Burger King (7.27%). Bäckerei Schneider GmbH and Restaurant Lavendel share 3.64%. This highlights fast-food chains and similar restaurants attract a portion of Klein's clientele.
Traffic workload reveals peak hours, guiding staffing and resource allocation for optimal service and customer experience.
Klein's experiences peak traffic between 7 AM and 4 PM, with the highest workload around 10 AM (54.49). Traffic is minimal during evening and night hours. This highlights the need for adequate staffing during morning and afternoon to handle customer flow efficiently.
Understanding consumer segments by gender/generation enables targeted marketing, enhancing engagement and tailoring offerings effectively.
Women have 99 affinity to Klein's, while Men have 100 affinity. Among generations, Gen X has 89 affinity, Gen Y has 71 affinity, and Gen Z has 90 affinity. This indicates relatively balanced appeal across genders and generations, although affinity varies.