Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
See what factors influence Gong Cha performance in the Japan and how they change over time
See what factors influence Gong Cha performance in the Japan and how they change over time
Available by subscription
Available by subscription
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafés & Restaurants
In Cafés & Restaurants
An analysis of Gong Cha' competitors in the Japan
An analysis of Gong Cha' competitors in the Japan
Top-5 brands that brand's customers also visit
In Cafés & Restaurants
·Jun – Aug 25
Gong Cha is in the top 1% of brands
Sample of brands in the same percentile
Cafés & Restaurants
Market performance reveals brand's share of foot traffic, indicating competitive strength and customer preference in the Cafe & Restaurants industry.
Gong Cha holds a leading MARKET PERFORMANCE position in Japan with a percentile of 99, placing it in the top 1% of brands. This suggests a strong market presence relative to peers such as はなこま 有楽町店, Densetsu No Sutadon'ya, Kanoya, 韓国屋台酒場 韓ラブ -LOVE- 梅田店, Isoya Namihei, and 泡系しおとんこつラーメンべらしお 総本店, all also positioned at the 99th percentile.
CSAT reflects customer happiness. Monitoring CSAT helps to understand if customers are satisfied with the service provided by the brand.
Gong Cha's overall customer satisfaction (CSAT) in Japan is 61%, up by 11.4 percentage points year-over-year. Kyoto Prefecture shows the highest CSAT at 72%, with a significant increase of 29.9 percentage points. Fukuoka Prefecture experienced a slight decrease in CSAT (-2.7pp).
Average check is a key indicator of spending per customer. Tracking average check helps to evaluate revenue trends and customer spending behavior.
Gong Cha's overall average check in Japan is 631.8 JPY, a decrease of 5.1% year-over-year. Hiroshima Prefecture has the highest average check at 1.3K JPY. Other prefectures are significantly lower.
Outlet count signifies brand reach. Tracking outlet numbers indicates the brand's expansion and market coverage in different regions.
Gong Cha has the highest number of outlets in Osaka Prefecture (17), followed by Chiba and Kanagawa Prefectures (15 each). Gifu Prefecture has the fewest outlets (3).
Competitor analysis identifies key rivals. Knowing who your customers also visit helps refine your strategy and understand market dynamics.
Gong Cha's top competitors in Japan, based on cross-visitation, are Starbucks (17.47%), McDonald's (11.37%), 店 (10.11%), Saizeriya (8.63%), and Komeda's Coffee (6.95%). This indicates significant overlap in customer base with these brands.
Traffic workload shows peak hours. Understanding hourly traffic helps optimize staffing and resource allocation for better service.
Gong Cha experiences peak traffic workload between 10 AM and 8 PM, with the highest activity around 2-3 PM. Traffic is minimal during the early morning hours.
Understanding consumer segments is important for targeted marketing. It is important to understand what types of consumers like the brand.
Women (affinity index 114) are overrepresented among Gong Cha's consumers in Japan, while men (affinity index 91) are underrepresented. Gen Y (affinity index 119) and Gen Z (affinity index 108) are overrepresented, while Gen X (affinity index 69) is underrepresented.