Search among the top brands by number of locations
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Managing Partner, Global Business Development
Search among the top brands by number of locations
See what factors influence Black Ball performance in the Malaysia and how they change over time
See what factors influence Black Ball performance in the Malaysia and how they change over time
Available by subscription
Available by subscription
An analysis of Black Ball' competitors in the Malaysia
An analysis of Black Ball' competitors in the Malaysia
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafés & Restaurants
In Cafés & Restaurants
In Cafés & Restaurants
·Jun – Aug 25
Black Ball is in the top 2% of brands
Sample of brands in the same percentile
Cafés & Restaurants
Market performance percentile indicates brand’s share of foot traffic, revealing its competitive strength and customer preference.
Black Ball holds the 98th percentile, a leading position. This shows strong customer preference. Peers include: Fujiyama Japanese Restaurant, Ahboy Claypot Curry Cafe, Jipinhe Scones Malaysia, Baskin-Robbins, Rempah Ratus, Warong Din.
Customer satisfaction is a key performance indicator, reflecting customer loyalty and the quality of brand experience.
Black Ball's overall customer satisfaction is 79%, a significant 10.2 percentage point increase year-over-year. Selangor shows the highest CSAT at 84%, while Penang lags at 53%, indicating regional performance variations.
Average check measures the average amount spent per transaction, a direct indicator of revenue generation and customer spending habits.
The overall average check for Black Ball is 50.7 MYR, showing a substantial 158.4% increase. Johor reports an average check of 55.2 MYR. This indicates a significant rise in customer spending per visit.
Number of outlets reflects brand's expansion, market reach, and overall growth potential.
Black Ball has a total of 10 outlets in Johor, 7 in Selangor, 5 in Penang, 2 in Negeri Sembilan, and 1 each in Perak and Perlis, showing concentration in Johor.
Analyzing competitors helps understand the competitive landscape, benchmark performance, and identify strategic opportunities.
Black Ball's top competitors include ZUS Coffee (3.41%), The Mios Coffee (2.27%), Seo Ra Bul Restaurant (2.27%), CHAGEE (2.27%), and The Coffee Bean & Tea Leaf (2.27%), reflecting shared customer base.
Traffic workload by hours helps optimize staffing, manage inventory, and improve customer experience during peak times.
Black Ball experiences peak traffic between 18:00 (6 PM) and 21:00 (9 PM), with a maximum workload at 20:00 (8 PM). The lowest traffic is observed in the early morning hours.
Understanding consumer segments allows targeted marketing, tailored product offerings, and enhanced customer engagement.
Women index at 95, suggesting a slightly lower representation compared to the average. Men index at 104, showing slightly higher representation. Gen Y index at 96, whereas Gen Z index is notably high at 148, indicating a high affinity.