Search among the top café & restaurant brands by number of locations
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Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
HWC Coffee is in the top 1% of brands
Sample of brands in the same percentile
See what factors influence HWC Coffee performance in the Malaysia and how they change over time
See what factors influence HWC Coffee performance in the Malaysia and how they change over time
Available by subscription
Available by subscription
An analysis of HWC Coffee' competitors in the Malaysia
An analysis of HWC Coffee' competitors in the Malaysia
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market performance percentile reveals brand's share of foot traffic, indicating its competitive strength and customer preference.
HWC Coffee's market performance is at the 99th percentile, indicating a leading position in Malaysia's Cafe & Restaurants industry. This high percentile shows strong competitive strength and customer preference. Performance peers in a similar range include: Kam Wan Tan Mee Noodle House 金云吞面家, KBN King's Seremban Beef Noodle (No Pork No Lard), Mee Tarik Faizal Kong, Sanook Kitchen - AEON Mall Tebrau City, Corks Out Bukit Bintang and Mixue Cmart Amanjaya Mall.
Customer satisfaction (CSAT) reflects brand perception. Monitoring changes helps understand if initiatives improve customer experience.
Overall customer satisfaction for HWC Coffee is 68%, a decrease of 24.4 percentage points year-over-year. CSAT varies by state, with Johor showing the highest satisfaction (79%) and Perak the lowest (60%). The CSAT has fluctuated between 58.59% and 71.33% during the observed period. The decline suggests a need to investigate and address factors impacting customer experience across all locations.
Average check indicates customer spending per visit, impacting revenue. Increases suggest higher sales or changed purchasing behavior.
The overall average check for HWC Coffee is 18.5 MYR, showing an increase of 6.5% compared to the previous year. Kuala Lumpur has the highest average check at 22.1 MYR. The average check has fluctuated between 15.33 MYR and 20.22 MYR during the observed period. This increase signifies customers are spending more per transaction.
Outlet count reflects market reach. Growth indicates expansion and investment; stagnation may suggest strategic consolidation.
HWC Coffee has a significant presence in Malaysia with 25 outlets in Selangor and 22 in Kuala Lumpur. Other states have fewer outlets, indicating a concentration in these key urban areas. The number of outlets per state are: Sarawak (4), Perak (3), Sabah (3), Penang (3), Johor (3), Malacca (2), Pahang (1), and Kedah (1).
Competitor analysis highlights brands attracting the same customers, revealing competitive overlaps and potential partnership opportunities.
HWC Coffee's top competitors, based on customer cross-visitation, are ZUS Coffee (10.46%), Dáo desserts SS15 (7.84%), Loong Hwa Kopitiam (7.84%), Shen Heong Seafood Restaurant 参香海鲜饭店 (SS15) (7.19%), and McDonald's (4.58%). This shows a competitive overlap with other coffee and food establishments, indicating shared customer bases.
Traffic workload identifies peak hours, optimizing staffing. Understanding patterns ensures efficient resource allocation and customer service.
Traffic workload for HWC Coffee peaks between 10:00 and 19:00, with the highest activity around 13:00-17:00. There's a significant increase starting at 7:00, building through the morning. Minimal traffic occurs between 22:00 and 6:00. This highlights the need for adequate staffing during peak hours.
Analyzing consumer segments by gender and generation allows for targeted marketing and customized positioning strategies.
HWC Coffee's customer base has a high affinity towards women (96%) and men (103%). Gen Z consumers are overrepresented (118%), showing high affinity, while Gen X consumers are underrepresented (86%). Gen Y consumers are nearly average (98%). This shows specific affinity towards Gen Z.