Search among the top café & restaurant brands by number of locations
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Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
Chatime is in the top 1% of brands
Sample of brands in the same percentile
See what factors influence Chatime performance in the Australia and how they change over time
See what factors influence Chatime performance in the Australia and how they change over time
Available by subscription
Available by subscription
An analysis of Chatime' competitors in the Australia
An analysis of Chatime' competitors in the Australia
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market performance indicates brand's foot traffic share, revealing its competitive strength and customer preference in the industry.
Chatime in Australia holds a leading market performance position at the 99th percentile. This indicates that Chatime captures a substantial share of customer foot traffic compared to its peers. Performance peers such as The Joint, Ho Jiak, Sushi Jiro, Itaewon Korean Cuisine, Master Lanzhou Noodle, and Max Brenner are within the same percentile range.
Customer satisfaction is a key indicator of brand loyalty and overall customer experience, impacting long-term business success.
Chatime's overall customer satisfaction (CSAT) in Australia is 61%, a decrease of 6.2 percentage points year-over-year. CSAT varies by state, with Western Australia at 75% and South Australia experiencing a significant drop of 17.6pp. Queensland shows a positive trend with a 19.7pp increase. The CSAT dynamic data shows a decreasing trend from April to June 2025.
Outlet count indicates brand reach and market presence, directly impacting accessibility and potential customer base.
Chatime has a significant presence in New South Wales with 63 outlets, representing 100% bar fill percentage relative to other states. Victoria follows with 32 outlets, and South Australia, Western Australia, and Queensland each have 17, 16, and 16 outlets respectively. Australian Capital Territory has 5 outlets, and Northern Territory has 2 outlets.
Competitor analysis reveals brand positioning and competitive landscape, informing strategic decisions to gain market share.
Chatime's top competitors in Australia, based on cross-visitation, are McDonald's (12.43%), KFC (9.60%), Domino's Pizza (5.65%), Hungry Jack's Burgers (5.08%), and Oporto (3.39%). This indicates that customers who visit Chatime also frequently visit these fast-food chains.
Traffic workload analysis helps optimize staffing and resource allocation, maximizing efficiency and customer service.
Chatime experiences peak traffic workload between 11 AM and 7 PM, with the highest workload occurring between 12 PM and 2 PM. Traffic is minimal before 8 AM and after 10 PM. This data suggests focusing resources during peak hours to improve customer experience.
Understanding consumer segments enables targeted marketing, improving engagement and brand resonance.
Chatime's consumer base shows high affinity among women (113 index) and Gen Y (134 index) and Gen Z (140 index). This suggests that Chatime's brand and offerings resonate more strongly with women and younger generations, which are overrepresented in the customer base.