Search among the top café & restaurant brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
Black Ball is in the top 1% of brands
Sample of brands in the same percentile
See what factors influence Black Ball performance in the Malaysia and how they change over time
See what factors influence Black Ball performance in the Malaysia and how they change over time
Available by subscription
Available by subscription
An analysis of Black Ball' competitors in the Malaysia
An analysis of Black Ball' competitors in the Malaysia
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market performance reveals competitive strength and customer preference, indicating brand's share of foot traffic within the Cafe & Restaurants industry.
Black Ball holds a leading position in Malaysia's Cafe & Restaurants industry with a market performance percentile of 99, placing it in the top 1% of brands. This indicates a strong competitive standing. Performance peers in a similar range include: PAMPAS, Bricks and Bread KL, Mixue Cmart Nibong Tebal, DIN by Din Tai Fung, Winter Warmers Coffee & Tea House, and 海鳇烧鱼 Hei Huang BBQ Grill Fish JB.
CSAT reflects customer contentment, crucial for loyalty and positive word-of-mouth, impacting brand reputation and long-term success.
Black Ball demonstrates high customer satisfaction in Malaysia, with an overall CSAT of 93%, a significant 19.6 percentage point increase year-over-year. Johor leads with 96% CSAT, followed by Selangor at 93% and Penang at 76%. This indicates strong customer approval across key regions. Customer satisfaction dipped notably in June 2025.
Average check measures spending per customer, a key revenue driver, reflecting menu appeal and upselling effectiveness.
Black Ball's overall average check in Malaysia is MYR 44.1, showing a substantial increase of 130.5% compared to the previous year. In Johor, the average check is MYR 50. However, growth in Johor is reported as 0%. Dynamic data shows average check steady around MYR 50.63 during the analyzed period.
Outlet count indicates brand reach and expansion, reflecting investment, market penetration, and potential revenue streams.
Black Ball operates a network of outlets across Malaysia, with Johor having the most (10), followed by Selangor (7), Penang (5), Negeri Sembilan (2), Perak (1), and Perlis (1). This distribution reveals a concentrated presence in key states, highlighting expansion strategy.
Competitor analysis identifies key rivals and cross-visitation patterns, crucial for strategic positioning and market share optimization.
Black Ball's top competitors in Malaysia, based on customer cross-visitation, are ZUS Coffee (6.06%), Dáo Damansara Jaya (4.04%), Mr. Wu Taiwan Restaurant (3.03%), KFC (2.02%), and FUIYOH! It’s UNCLE ROGER - KLIA2 Food District (2.02%). This indicates customer overlap with these brands.
Traffic workload by hour reveals peak times, enabling staffing and resource allocation for optimal service and customer experience.
Black Ball experiences peak traffic workload between 18:00 and 21:00, with the highest activity around 20:00 (56.2). Traffic is lowest in the early morning hours (0:00 to 9:00). This data informs staffing and resource management to meet demand effectively.
Understanding consumer segments informs targeted marketing, product development, and tailored customer experiences, maximizing brand relevance.
Black Ball's consumer base shows a higher affinity index for women (95) and men (104), suggesting balanced gender appeal. Generation Z (180) show significant affinity compared to Generation Y (74). This highlights the importance of tailoring engagement strategies to each group.