Search among the top brands by number of locations
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Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Available by subscription
Available by subscription
See what factors influence Shangri-La performance in the Malaysia and how they change over time
See what factors influence Shangri-La performance in the Malaysia and how they change over time
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Discover your traffic workload during different times of the day
In Cafés & Restaurants
In Cafés & Restaurants
An analysis of Shangri-La' competitors in the Malaysia
An analysis of Shangri-La' competitors in the Malaysia
Top-5 brands that brand's customers also visit
In Cafés & Restaurants
·Jul – Sep 25
Shangri-La is in the lower 29% of brands
Sample of brands in the same percentile
Cafés & Restaurants
Market performance percentile shows brand's share of foot traffic, revealing its competitive strength and customer preference.
Shangri-La's market performance is in the lower 29% in Malaysia's Cafe & Restaurants industry. This indicates a below average market standing relative to competitors. Performance peers in the same position include 川师傅™️Chuan Shifu Chinese Cuisine, Precious Bake, Gerai Rahmat No. 37, Bumbu Babah @ Kampung Baru, KL, WeDrink Inanam, and 五福福建虾面·卤面 Wu Foo Hokkien Prawn Soup Noodle.
Customer satisfaction (CSAT) reflects customer happiness, impacting loyalty, brand reputation, and revenue growth.
Shangri-La's overall customer satisfaction is 83%, a significant increase of 20.5 percentage points year-over-year. Sabah shows the highest CSAT at 92%, followed by Kuala Lumpur at 79% and Penang at 77%. This indicates strong positive customer sentiment, particularly in Sabah.
Average check reveals customer spending habits, crucial for pricing strategies and revenue optimization.
The overall average check data is not available. In Sabah, the average check is 198.80 MYR. The average check dynamic data shows fluctuations, with a high of 205.33 MYR in June 2025 and a low of 166.47 MYR in July and August 2025.
Outlet count indicates brand reach and market presence, influencing accessibility and brand awareness.
Shangri-La has 8 outlets in Sabah, 5 in Penang, and 3 in Kuala Lumpur. Sabah has the highest number of outlets, indicating a stronger presence in that state.
Competitor analysis identifies key rivals, informing competitive strategies and differentiation efforts.
Shangri-La's top competitors based on customer cross-visitation are BaBa Phang (22.5%), Dome Restaurant (12.5%), Tina’s Kitchen (12.5%), McDonald's (10%), and 阿嬷好料咖啡馆Ah Ma Ho Liao Cafe (7.5%). BaBa Phang is the most frequently visited by Shangri-La's customers.
Traffic workload analysis optimizes staffing and resource allocation based on peak hours.
Shangri-La experiences peak traffic workload between 7 PM and 9 PM, with the highest workload at 55.73% at 8 PM. The lowest traffic workload occurs between midnight and 6 AM. This data suggests the need for increased staffing and resources during peak hours.
Understanding consumer segments enables targeted marketing, enhancing engagement and ROI.
Shangri-La's customer base shows a higher affinity towards women (124 index) compared to men (78 index). Among generations, Gen X shows a high affinity (227 index), while Gen Y is under-indexed (92 index). This suggests targeted marketing towards women and Gen X could be effective.