Search among the top brands by number of locations
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Managing Partner, Global Business Development
Search among the top brands by number of locations
See what factors influence Shangri-La performance in the India and how they change over time
See what factors influence Shangri-La performance in the India and how they change over time
Available by subscription
Available by subscription
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafés & Restaurants
In Cafés & Restaurants
An analysis of Shangri-La' competitors in the India
An analysis of Shangri-La' competitors in the India
Top-5 brands that brand's customers also visit
In Cafés & Restaurants
·Jun – Aug 25
Shangri-La is in the top 2% of brands
Sample of brands in the same percentile
Cafés & Restaurants
Market performance percentile shows brand’s share of foot traffic, revealing its competitive strength and customer preference.
Shangri-La's market performance is at the 98th percentile, indicating a leading position. This means Shangri-La captures a significant portion of customer traffic compared to peers. The performancePeers in the same percentile include Samiksha Family Restaurant, Rénao - Café | Bistro, SUNDAYS, Karim's,Nibra NH-6, Original from Jama Masjid Delhi-6, TIK TOK Bucket Briyani and ARUN.
Customer satisfaction (CSAT) is crucial for brand loyalty and revenue. High CSAT indicates positive customer experiences and drives repeat business.
Shangri-La has an overall customer satisfaction of 83%, which is up by 8 percentage points year-over-year. In Karnataka, CSAT is 79%, down by 1.2 percentage points. The CSAT has fluctuated between 74.07% and 95.65% during the period from May to July 2025, indicating variability in customer experiences across months.
Average check reflects customer spending per visit and indicates pricing strategy effectiveness and customer perception of value.
Shangri-La's overall average check is 1.3K INR, down 12.7% year-over-year. Delhi shows an average check of 1.5K INR, while Karnataka is at 1.3K INR. The average check has varied between 1221.43 INR and 1447.06 INR from May to July 2025.
Outlet count reflects brand reach and expansion. More outlets can lead to increased market presence and customer accessibility.
Shangri-La has outlets in multiple states. Karnataka has 3 outlets, while Maharashtra and Delhi each have 2. Arunachal Pradesh, Uttarakhand, and Uttar Pradesh each have 1 outlet. The distribution shows a stronger presence in Karnataka compared to other states.
Identifying competitors helps refine strategies. Knowing which brands customers also visit reveals key competitive pressures and opportunities.
Shangri-La's top competitors based on customer cross-visitation are FIO - Cookhouse & Bar (11.25%), Article 21 (7.5%), Saravana Bhavan (6.25%), The 13th Floor (5%) and Tirumala -south Indian vegetarian Restaurant (5%).
Traffic workload reveals peak hours. Knowing when customers visit helps optimize staffing and resource allocation for better service.
Traffic workload shows peak hours between 12:00 and 19:00, with the highest traffic at 15:00 (59.64). Traffic is lower during early morning hours. This indicates that Shangri-La experiences a significant surge in customer activity during lunch and dinner times.
Consumer segments show customer preferences. Analyzing gender and generation mix allows for targeted marketing and product development.
Women have an affinity index of 110, indicating they are overrepresented among Shangri-La's customers. Men have an affinity index of 97, meaning they are slightly underrepresented. Gen Z shows a high affinity (163), while Gen Y has an affinity of 99, and Gen X shows lower affinity (48).