Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Available by subscription
Available by subscription
See what factors influence Gong Cha performance in the United Kingdom and how they change over time
See what factors influence Gong Cha performance in the United Kingdom and how they change over time
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Discover your traffic workload during different times of the day
In Cafés & Restaurants
In Cafés & Restaurants
An analysis of Gong Cha' competitors in the United Kingdom
An analysis of Gong Cha' competitors in the United Kingdom
Top-5 brands that brand's customers also visit
In Cafés & Restaurants
·Jul – Sep 25
Gong Cha is in the lower 30% of brands
Sample of brands in the same percentile
Cafés & Restaurants
Market performance shows brand's share of foot traffic, revealing its competitive strength and customer preference in the industry.
Gong Cha's market performance is in the lower 30%, indicating a below average market standing. This suggests that Gong Cha captures less foot traffic compared to its competitors. Performance peers in the same percentile range include Hare & Hounds Inn, Wighton, Capri Pizza, Fryem, 12th Street Burgers and National Trust.
Customer satisfaction (CSAT) reflects brand perception and loyalty, directly impacting retention and revenue growth.
Gong Cha's overall customer satisfaction is 80%, a 0.8 percentage point increase year-over-year. In England, the CSAT is also 80%, with a similar increase of 0.8 percentage points. The CSAT trend shows fluctuations, with values ranging from 61.90% to 86.30% between June and August 2025.
Outlet count indicates brand reach and expansion, reflecting market penetration and growth potential.
Gong Cha has 13 outlets in England. This represents the total number of outlets for Gong Cha in the United Kingdom during the reporting period. There is no growth data available, suggesting a stable number of outlets.
Competitor analysis identifies key rivals and customer overlap, informing competitive strategies and market positioning.
The top competitors for Gong Cha, based on customer cross-visitation, are Maki & Ramen, Rosa's Thai, Starbucks, and Rudy's Pizza Napoletana, each with a 10.34% cross-visitation rate. Cay Tre has a 6.90% cross-visitation rate. This indicates a significant overlap in customer base with these brands.
Traffic workload analysis optimizes staffing and resource allocation, enhancing operational efficiency and customer experience.
Gong Cha experiences peak traffic workload between 12:00 PM and 5:00 PM, with the highest workload at 1:00 PM (57.26%). Traffic is minimal before 11:00 AM and after 8:00 PM. This data suggests optimal staffing levels should be maintained during peak hours.
Understanding consumer segments enables targeted marketing, improving engagement and brand resonance with specific groups.
Gong Cha's customer base shows a higher affinity among women (128 index) compared to men (77 index). Gen Z shows a very high affinity (302 index), while Gen X (71 index) and Gen Y (80 index) are under-indexed. This suggests targeted marketing towards women and Gen Z could be effective.