Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Available by subscription
Available by subscription
See what factors influence Costa Coffee performance in the Malaysia and how they change over time
See what factors influence Costa Coffee performance in the Malaysia and how they change over time
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Discover your traffic workload during different times of the day
An analysis of Costa Coffee' competitors in the Malaysia
An analysis of Costa Coffee' competitors in the Malaysia
Top-5 brands that brand's customers also visit
In Cafés & Restaurants
·Jul – Sep 25
Costa Coffee is in the lower 20% of brands
Sample of brands in the same percentile
Cafés & Restaurants
Market performance shows brand's share of foot traffic, revealing its competitive strength and customer preference in the industry.
Costa Coffee's market performance in Malaysia is in the lower 20%, indicating a critically low market standing. This means Costa Coffee captures less foot traffic compared to its competitors. Performance peers in the same range include 上海弄堂SS2 Shang Hai Street SS2中餐小笼包, Jujube Vegetarian House - HQ Taman Fadason Kepong, Warung Pak Daud Masjid Tanah, Water Cress Valley 西洋菜谷, Restoran Wonderland Valley 桃源谷美食, and Warong Bistro, Bukit Cheras.
Customer satisfaction (CSAT) reflects customer happiness, impacting loyalty, brand reputation, and revenue growth. High CSAT scores are vital for success.
Costa Coffee demonstrates high customer satisfaction in Malaysia, with an overall CSAT of 90%, a significant increase of 57.1 percentage points year-over-year. In Selangor, CSAT also stands at 90%. The CSAT remained consistently at 100% during June-August 2025, indicating strong positive customer experiences.
Number of outlets indicates brand reach and market presence. More outlets can mean greater convenience and market share.
Costa Coffee has a total of 12 outlets in Malaysia. Johor has the highest number of outlets (4), followed by Selangor (3), Penang (2), Sabah (2), and Kuala Lumpur (1). This distribution shows the brand's presence across different states.
Competitor analysis identifies key rivals and their market strategies, enabling informed decision-making and competitive advantage.
The top competitors of Costa Coffee in Malaysia, based on customer cross-visitation, are MOMO Oriental Kitchen, Kopi & Kita Kafe, Subway Enstek, Hookie Dookie @ LaLaport Bukit Bintang, and Feeka Coffee Roasters. Each of these brands shares approximately 16.67% of Costa Coffee's customer base.
Traffic workload reveals peak hours, enabling efficient staffing and resource allocation to optimize customer service.
Costa Coffee in Malaysia experiences peak traffic workload between 9:00 AM and 12:00 PM, and again around 5:00 PM and 9:00 PM, with the highest workload at 50.38% at 5:00 PM. The lowest traffic workload occurs between 3:00 AM and 7:00 AM.