Search among the top café & restaurant brands by number of locations
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Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
Twg Tea is in the top 5% of brands
Sample of brands in the same percentile
See what factors influence Twg Tea performance in the Malaysia and how they change over time
See what factors influence Twg Tea performance in the Malaysia and how they change over time
Available by subscription
Available by subscription
An analysis of Twg Tea' competitors in the Malaysia
An analysis of Twg Tea' competitors in the Malaysia
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market performance percentile indicates brand's share of foot traffic, revealing its competitive strength and customer preference.
Twg Tea has a market performance of 95, which positions it as a leading brand. This high percentile indicates strong customer preference and competitive strength in Malaysia's Cafe & Restaurants industry. Performance peers include Nasi Lemak Basmathi - Kampung Jawa, 邱太食堂 Mrs yau Canteen Sungai Long, YouKee XO 有记烧臘之家 (大丰分店), 点心工坊 Dim Sum Empire, Richeese Factory Giant Kinrara, Mixue - Kuala Kubu Bharu.
Customer satisfaction is crucial for brand loyalty and growth, reflecting how well Twg Tea meets customer expectations and fosters positive experiences.
Twg Tea demonstrates strong customer satisfaction in Malaysia, with an overall CSAT of 96%, a significant increase of 23.3 percentage points year-over-year. Kuala Lumpur shows a similar CSAT level. This indicates a highly positive customer experience and strong brand affinity.
Number of outlets indicates market presence and reach, showing the brand's accessibility to customers across different locations.
Twg Tea has 3 outlets located in Kuala Lumpur, Malaysia. This represents its current physical presence and customer accessibility within that specific geographic market. Further expansion analysis would provide a deeper understanding of market penetration.
Identifying top competitors allows Twg Tea to understand the competitive landscape and refine strategies to maintain or improve market share.
The top competitors for Twg Tea, based on customer cross-visitation, are PAUL, Pavilion Kuala Lumpur (13.04%), Halab KL (8.70%), Hoshino Coffee (8.70%), Serai@Pavilion (8.70%), and O'Briens Irish Sandwich Cafe (8.70%). These brands share a customer base with Twg Tea, highlighting areas of direct competition.
Analyzing traffic workload by hours helps optimize staffing and resource allocation to meet customer demand at peak times.
Traffic workload for Twg Tea peaks between 10 AM and 9 PM, with the highest traffic around 12 PM. There is no traffic between 10 PM and 9 AM. This information is crucial for staffing and resource allocation to efficiently handle customer demand during peak hours.
Understanding consumer segments allows for targeted marketing, tailoring products and promotions to resonate with specific demographics.
Twg Tea's consumer base shows a high affinity among women (102%) and Gen Y (102%). This indicates higher-than-average engagement or interest from these segments. In contrast, Gen Z shows a lower affinity (85%). Tailored marketing strategies can leverage the stronger affinity with women and Gen Y.