Search among the top café & restaurant brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
Shangri-La is in the top 2% of brands
Sample of brands in the same percentile
See what factors influence Shangri-La performance in the Malaysia and how they change over time
See what factors influence Shangri-La performance in the Malaysia and how they change over time
Available by subscription
Available by subscription
An analysis of Shangri-La' competitors in the Malaysia
An analysis of Shangri-La' competitors in the Malaysia
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market performance reveals a brand's share of foot traffic, showing competitive strength and customer preference in the Cafe & Restaurants sector.
Shangri-La, with a market performance percentile of 98 in Malaysia, is a leading brand. This high percentile indicates strong customer preference. Performance peers within the same range include Pokok Sunway Velocity, Nasi Bakar Bangkit @ Bandar Sri Permaisuri Cheras, Warung Rakyat TTDI Jaya, Flame Restaurant, Bingxue Setia Indah, and Tachi's Kitchen.
Customer satisfaction (CSAT) measures how well a brand's products or services meet customer expectations, driving loyalty and positive word-of-mouth.
Shangri-La's overall CSAT is 91%, a 19pp increase year-over-year, indicating improved customer sentiment. Sabah shows the highest CSAT (97%), followed by Penang (94%). Kuala Lumpur's CSAT is lower at 72%. The trend from April to June 2025 shows a fluctuation in CSAT scores.
Average check reflects customer spending per transaction, a key indicator of pricing strategy effectiveness and customer purchase behavior.
Shangri-La's overall average check is 199 MYR, an 18.2% increase year-over-year, suggesting higher spending per customer. Sabah has the highest average check (215 MYR). Kuala Lumpur's average check is 163.2 MYR. Average check values fluctuated between April and June 2025.
The number of outlets indicates brand reach and expansion, reflecting investment in growth and market presence across locations.
Shangri-La has 7 outlets in Sabah, 4 in Penang, and 3 in Kuala Lumpur. This distribution highlights Sabah as the region with the strongest Shangri-La presence in Malaysia.
Understanding competitors helps a brand identify its unique selling points and areas for improvement to gain a competitive edge.
Shangri-La's top competitors, based on cross-visitation, include Q Bistro, Arthur's Storehouse - Pavilion, Lemon Garden, and Starbucks (all at 5.26% cross-visitation), and KafeiDian - Jalan Panggong (2.63%).
Analyzing traffic workload by hours helps optimize staffing and resource allocation to meet customer demand effectively throughout the day.
Shangri-La's peak traffic hours are between 12:00 and 21:00, with a notable increase from 10:00 onwards. Traffic workload is minimal between 0:00 and 6:00. The highest workload is observed at 20:00 (56.23).
Analyzing consumer segments by gender and generation allows for tailored marketing, improving engagement and brand affinity.
Women show an affinity index of 64, indicating they are underrepresented. Men have an affinity index of 125, indicating they are overrepresented. Gen Y has an affinity index of 91, while Gen Z has 96. Affinity indexes helps inform targeted marketing.