Search among the top café & restaurant brands by number of locations
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Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
海底捞 is in the top 2% of brands
Sample of brands in the same percentile
See what factors influence 海底捞 performance in the China and how they change over time
See what factors influence 海底捞 performance in the China and how they change over time
Available by subscription
Available by subscription
An analysis of 海底捞' competitors in the China
An analysis of 海底捞' competitors in the China
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market performance shows brand's share of foot traffic, revealing competitive strength and customer preference in the Cafe & Restaurants industry.
海底捞 holds a leading market position with a percentile of 98, placing it in the top 2% of brands. This indicates strong customer preference. Performance peers in similar range include Tajine Morocco Restaurant & Lounge, 喜茶HEYTEA, The Roadhouse Macau 澳門路屋, Efes Restaurant, Zuma, and Genki Sushi.
Customer satisfaction is vital, showing customer loyalty and predicting future growth based on their experiences and expectations.
Overall customer satisfaction for 海底捞 is at 86%, a decrease of 6.8 percentage points year-over-year. In Shanghai, CSAT is 89%, showing a 1.2 percentage point increase. The trend shows fluctuations in customer satisfaction over the months.
Outlet numbers reflect brand reach and market presence, indicating expansion and potential revenue across different States.
海底捞 has the highest number of outlets in Beijing (29), followed by Shanghai (27), Jiangsu (24), and Guangdong Province (22). This distribution shows a strong presence in key urban areas within China.
Identifying competitors shows direct brand overlap, helping refine marketing and retain customers by understanding shared audiences.
The top competitors for 海底捞, based on customer cross-visitation, are Starbucks (14.29%), 小杨生煎 (9.52%), 南翔馒头店 (9.52%), Polux by Paul Pairet (9.52%), and Dicos (4.76%). This indicates that customers who visit 海底捞 also frequent these establishments.
Traffic workload shows peak hours, helping optimize staffing and resources to improve customer experience and minimize wait times.
Traffic workload for 海底捞 is highest between 11:00 AM and 9:00 PM, peaking at 1:00 PM (45.45%). The lowest traffic occurs in the early morning hours, between 3:00 AM and 7:00 AM.
Consumer segment analysis drives targeted strategies, optimizing engagement and relevance based on customer demographics like gender and generation.
Women are over-represented among 海底捞's consumers (102 affinity index), while men are slightly under-represented (99 affinity index). Gen X has a high affinity (266 affinity index).