Search among the top café & restaurant brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
Ben's is in the top 1% of brands
Sample of brands in the same percentile
See what factors influence Ben's performance in the Malaysia and how they change over time
See what factors influence Ben's performance in the Malaysia and how they change over time
Available by subscription
Available by subscription
An analysis of Ben's' competitors in the Malaysia
An analysis of Ben's' competitors in the Malaysia
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market Performance shows a brand’s share of foot traffic, revealing its competitive strength and customer preference in the Cafe & Restaurants industry.
Ben's Market Performance in Malaysia is at the 99th percentile, which identifies Ben's as a leading brand. This high percentile indicates a strong market presence and customer preference compared to its performancePeers. PerformancePeers within a similar range (99th percentile) include: 农夫鲜生 • 瓦煲火锅 Farmer and Chef Hot Pot, Kopi Ping Cafe @ Tuaran, Tuk Tuk Thai Boat Noodle, Metrocity, Rich Kopitiam One Utama, Dubuyo, and Nasi Kandar Hijrah Kota Masai.
CSAT reflects customer happiness and loyalty. Higher CSAT scores often correlate with repeat business and positive word-of-mouth referrals.
Ben's has an overall customer satisfaction (CSAT) of 81% in Malaysia, with Kuala Lumpur also at 81%. The CSAT has increased by 18.6 percentage points year-over-year, showing a significant improvement in customer satisfaction. The CSAT dynamic data shows fluctuations between April and June 2025, with a peak in May.
Average Check reflects customer spending per visit. Tracking this KPI helps understand revenue trends and the effectiveness of pricing strategies.
Ben's has an overall average check of 65.5 MYR in Malaysia, which is up 1.5% year-over-year. Kuala Lumpur mirrors the overall average. The dynamic data shows fluctuations between April and June 2025, with April having the highest average check value of 70 MYR.
Outlet count indicates brand reach and growth. It shows the scale of operations and potential market penetration in the Cafe & Restaurants industry.
Ben's has 12 outlets in Kuala Lumpur, Malaysia. This indicates a concentrated presence in Kuala Lumpur. Without further historical data, growth trends can not be confirmed.
Competitor analysis reveals direct rivals and shared customer bases, informing competitive strategy and differentiation efforts in the Cafe & Restaurants sector.
The top competitors for Ben's, based on customer cross-visitation, are K Fry Urban Korean and DÔME, both at 2.92%. Other notable competitors include Kenny Hills Bakers (2.34%), Q Bistro (1.75%), and Dolly Dim Sum (1.75%). This indicates some shared customer preference among these brands.
Traffic workload shows peak hours and informs staffing and resource allocation to maximize efficiency and customer satisfaction at Ben's.
Ben's experiences peak traffic workload between 11:00 AM and 8:00 PM, with the highest workload occurring at 7:00 PM (64.77%). There is minimal to no traffic between midnight and 7:00 AM. This data shows the busiest and quietest times for Ben's, informing staff scheduling and promotional activities.
Consumer segments (gender/generation) enable targeted marketing and tailored offerings, boosting engagement and sales for Ben's.
Ben's customer base shows a high affinity from Women (121) and Gen Y (105) segments. Men (85) and Gen Z (84) are under-indexed compared to the average consumer. Marketing initiatives could be adjusted to engage these segments more effectively.